Fujitsu Model U758i7 TB

[davidjor]

We are having an issue with the above laptop model where we hear static/popping during playback of audio files. The static and popping that’s heard during audio playback, only starts after a new laptop is imaged, whether deployed by FOG or Macrium. The laptop that was used to create the image from is fine. The current configuration is as follows:

Operating System

• Windows 10 Pro (Windows 10 Fall Creators Update, MUI, 64-bit, ENERGY STAR qualified)
• System Memory 16 GB DDR4 SDRAM memory (16 GB + empty slot) (32 GB upgrade available)
• Hard Drive 1 TB M.2 SATA SSD – TCG Opal Compliant Self-encrypted Drive (SED)
• Display 15.6" FHD (1920 x 1080) Anti-Glare, Touchscreen Display
• Keyboard Backlit isolation keyboard (spill resistant) with touchpad & 10-key keypad
• DVD Drive No
• Processor 8th Generation Intel Core i7-8550U (8 MB Cache, up to 4.0 GHz) with Intel Turbo Boost Technology)
• Recovery Media Windows 10 Pro 64-bit (MUI) DVD Recovery Media
• Fingerprint Sensor Yes
• Wireless Communication Intel Dual Band Wireless-AC 8265 802.11ac/a/b/g/n (2x2) and Bluetooth v4.1
  Interfaces 1 x DC-in
• 1 (combo port with Audio line-out) x Audio: line-in / microphone
• 1 (combo port with Audio line-in) x Audio: line-out / headphone
• 2x digital array microphones x Internal microphones
• 2x Type-A (1 with Anytime USB charge functionality)
• 1x Type-C (with Power Delivery functionality) x USB 3.1 Gen1 (USB 3.0) total
• 1 x VGA
• 1 x HDMI
• 1 (exclusive with HDMI) x DisplayPort
• 1 (with status LED) x Ethernet (RJ-45)
• 1 x Docking connector for Port Replicator
• 1 x Kensington Lock support
• 1 x Memory card slots
• Audio 2x internal digital microphones (array)
• Webcam HD Webcam
• Battery Main Lithium-ion battery (4-cell, 50Wh) (up to 10 hours, 10 minutes)
• Dimensions (W x D x H) 14.88 x 10.08 x 0.76 inches
• Weight 4.1 lbs

Any help would be greatly appreciated.

Thanks,
David

[Sebastian Roth]

@davidjor I can’t think of this having anything to do with FOG or imaging at all. Have you tried re-installing Windows from scratch on one of the machines that is having this issue after imaging?

[johnsonmiller]

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