Cant access management portal

CoxM

@sebastian-roth @Tom-Elliott
thanks for the help, I was out the office for a few days but back now and really need to get this sorted… Apache2 error…

Sebastian Roth

@CoxM Check out this article in our wiki: https://wiki.fogproject.org/wiki/index.php?title=Troubleshoot_MySQL

CoxM

@sebastian-roth Thanks, any pointers what to look for, there is alot of info on that link.

CoxM

@sebastian-roth That doesn’t seem to have resolved it.
Do you think its still a mysql issue? The MySQL error appears to have gone away and the service has started. I ran the repair sql command but all came back with status of ok.

Sebastian Roth

@CoxM But from the apache error look it seems like the mysql connection information (username, password) do not match. Check /opt/fog/.fogsettings plus /var/www/fog/lib/fog/config.class.php for mysql connection info. Then try to connect to the database using the command line tool as described in the wiki page to see if the credentials are correct.

CoxM

@sebastian-roth ok cool, that makes sense. Where can I take the correct sql credentials from? .fogsettings?

Thanks,

Matt

Sebastian Roth

@CoxM Those all need to match up! .fogsettings is what the installer uses, config.class.php is used by the web UI… (and should be generated by the installer).

CoxM

@sebastian-roth Thanks. I did have some issues with username and password matching when configuring a new storage node but it still worked after that.

I can see in .fogsettings I have the username and password field which appears to be what I use to login to the fog web ui. then there is snmysqluser, snmysqlpass and snmysqlhost. currently thats “root”, blank and “localhost”. Is that correct?

Any further guidance this would be amazing.

Thanks,

Matt

CoxM

@sebastian-roth
This is what happens when using the username “root” and the same password as I would use to log into the fog web ui

CoxM

@sebastian-roth this is what I get, still in the mysql prompt use the fog database and get status

kwisher

I am also having the same issue only this occurred after I pulled from git and installed the current version.

Last few lines of apace2.error.log

[Wed Feb 14 08:33:00.550232 2018] [mpm_prefork:notice] [pid 10247] AH00169: caught SIGTERM, shutting down
[Wed Feb 14 08:36:12.661760 2018] [mpm_prefork:notice] [pid 1502] AH00163: Apache/2.4.29 (Ubuntu) OpenSSL/1.1.0g configured -- resuming normal operations
[Wed Feb 14 08:36:12.678333 2018] [core:notice] [pid 1502] AH00094: Command line: '/usr/sbin/apache2'
[Wed Feb 14 08:56:08.148967 2018] [php7:error] [pid 1503] [client 10.2.1.104:55546] PHP Fatal error:  Uncaught Error: Call to a member function lastInsertId() on boolean in /var/www/html/fog/lib/db/pdodb.class.php:447\nStack trace:\n#0 /var/www/html/fog/lib/fog/fogcontroller.class.php(460): PDODB->insertId()\n#1 /var/www/html/fog/lib/fog/hookmanager.class.php(63): FOGController->save()\n#2 /var/www/html/fog/lib/fog/fogpage.class.php(219): HookManager->processEvent('PAGES_WITH_OBJE...', Array)\n#3 /var/www/html/fog/lib/pages/schemaupdaterpage.class.php(39): FOGPage->__construct('')\n#4 /var/www/html/fog/lib/fog/fogpagemanager.class.php(381): SchemaUpdaterPage->__construct()\n#5 [internal function]: FOGPageManager->{closure}('/var/www/html/f...')\n#6 /var/www/html/fog/lib/fog/fogpagemanager.class.php(386): array_map(Object(Closure), Array)\n#7 /var/www/html/fog/lib/fog/fogpagemanager.class.php(79): FOGPageManager->loadPageClasses()\n#8 [internal function]: FOGPageManager->__construct()\n#9 /var/www/html/fog/lib/fog/fogbase.class.php(481): ReflectionClass->newInstanceArgs(Array)\n#10 /var/www/html/fog/management/index.php(2 in /var/www/html/fog/lib/db/pdodb.class.php on line 447, referer: http://10.1.0.54/fog/management/index.php?node=service
[Wed Feb 14 08:56:48.476628 2018] [php7:error] [pid 1506] [client 10.2.10.151:52335] PHP Fatal error:  Uncaught Error: Call to a member function lastInsertId() on boolean in /var/www/html/fog/lib/db/pdodb.class.php:447\nStack trace:\n#0 /var/www/html/fog/lib/fog/fogcontroller.class.php(460): PDODB->insertId()\n#1 /var/www/html/fog/lib/fog/hookmanager.class.php(63): FOGController->save()\n#2 /var/www/html/fog/lib/fog/fogpage.class.php(219): HookManager->processEvent('PAGES_WITH_OBJE...', Array)\n#3 /var/www/html/fog/lib/pages/schemaupdaterpage.class.php(39): FOGPage->__construct('')\n#4 /var/www/html/fog/lib/fog/fogpagemanager.class.php(381): SchemaUpdaterPage->__construct()\n#5 [internal function]: FOGPageManager->{closure}('/var/www/html/f...')\n#6 /var/www/html/fog/lib/fog/fogpagemanager.class.php(386): array_map(Object(Closure), Array)\n#7 /var/www/html/fog/lib/fog/fogpagemanager.class.php(79): FOGPageManager->loadPageClasses()\n#8 [internal function]: FOGPageManager->__construct()\n#9 /var/www/html/fog/lib/fog/fogbase.class.php(481): ReflectionClass->newInstanceArgs(Array)\n#10 /var/www/html/fog/management/index.php(2 in /var/www/html/fog/lib/db/pdodb.class.php on line 447
[Wed Feb 14 09:04:34.614871 2018] [php7:error] [pid 3522] [client 10.2.1.104:55764] PHP Fatal error:  Uncaught Error: Call to a member function lastInsertId() on boolean in /var/www/html/fog/lib/db/pdodb.class.php:447\nStack trace:\n#0 /var/www/html/fog/lib/fog/fogcontroller.class.php(460): PDODB->insertId()\n#1 /var/www/html/fog/lib/fog/hookmanager.class.php(63): FOGController->save()\n#2 /var/www/html/fog/lib/fog/fogpage.class.php(219): HookManager->processEvent('PAGES_WITH_OBJE...', Array)\n#3 /var/www/html/fog/lib/pages/schemaupdaterpage.class.php(39): FOGPage->__construct('')\n#4 /var/www/html/fog/lib/fog/fogpagemanager.class.php(381): SchemaUpdaterPage->__construct()\n#5 [internal function]: FOGPageManager->{closure}('/var/www/html/f...')\n#6 /var/www/html/fog/lib/fog/fogpagemanager.class.php(386): array_map(Object(Closure), Array)\n#7 /var/www/html/fog/lib/fog/fogpagemanager.class.php(79): FOGPageManager->loadPageClasses()\n#8 [internal function]: FOGPageManager->__construct()\n#9 /var/www/html/fog/lib/fog/fogbase.class.php(481): ReflectionClass->newInstanceArgs(Array)\n#10 /var/www/html/fog/management/index.php(2 in /var/www/html/fog/lib/db/pdodb.class.php on line 447

Ubuntu 16.04 server

Tom Elliott

I’m guessing both of you are running Ubuntu?

Please run through the commands listed here:
(changing the password field to whatever your mysql password is if you have one set)

https://forums.fogproject.org/topic/10006/ubuntu-is-fog-s-enemy

If you have set a mysql password:
Change the ALTER statements to: (Changing the password between the quotes to whatever your password is)

ALTER USER 'root'@'127.0.0.1' IDENTIFIED WITH mysql_native_password BY 'password';
ALTER USER 'root'@'localhost' IDENTIFIED WITH mysql_native_password BY 'password';

Tom Elliott

@coxm The /var/www/fog/lib/fog/config.class.php DATABASE_PASSWORD line should look like:

define('DATABASE_PASSWORD', '<whateveryourfogguipasswordishere>');

You may also need to edit the /opt/fog/.fogsettings line with snmysqlpass='' to:

snmysqlpass='<whateveryourfogguipasswordishere>'

CoxM

@tom-elliott No luck

is it going to be easier to backup what I have and reinstall? I even have a working snapshot of the server, if I could ensure it using the newer up to date Db then I could roll back?

Tom Elliott

You could aire. Though I’d first see what the problem is. What’s the output of df -h

kwisher

@tom-elliott That did not work for me. I even ran the installer after doing the mysql commands.

kwisher

@tom-elliott said in Cant access management portal:

/var/www/fog/lib/fog/config.class.php

Thank you, that was the solution to my problem

CoxM

@tom-elliott
Hi,
Have run df -h and have space on all partitions.

Getting desperate now, need to image some machine for our new users. Any other ideas? What about exporting the Db and reinstalling?

Just need to find a way back to a working Fog install with my existing Db.
Thanks,

CoxM

This is my current apache2 log

Sebastian Roth

@CoxM The message ... Uncaught Error: Call to a member function lastInsertId() ... in the logs most certainly means that the database connection information set in /var/www/fog/lib/fog/config.class.php is not correct and therefore the PHP web UI cannot connect to the database!

Did you follow Tom’s suggestions on altering/resetting the database passwords (... mysql_native_password ...) as well as comparing the username/password in the mentioned files? Your answer to that was “No luck”. But what did you do and what happened. We can’t really help if we don’t know what exactly you tried and why it did not work from your point of view.

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