Snapins stuck in "Checked In" and auto domain join won't work

[kafluke]

I created a new Fog server at a different site. I was able to successfully manually migrate all my images but I set up everything else from scratch. I did it the exact same way that I did on the original server but I can’t get any of the post image tasks to work. The machines won’t automatically join the domain like they do on the old server and none of the snapins will deploy. The snapin’s stay in a state called “Checked In”. Can anyone help?

Running Version 1.4.4
SVN Revision: 6077

OS: Ubuntu Server 17.10 (GNU/Linux 4.13.0-16-generic x86_64)

[kafluke]

I rebuilt the whole server from scratch and didn’t do any importing from the other server and everything seams to be working as designed.

[Avaryan]

Sounds like an issue with the FOG client?

Check to see if the FOGService is running. Then toggle it off/on. It should resume working. If not, check the fog.log.

[kafluke]

I’ve checked, double checked and triple checked to make sure the fog client is running. It’s there. I know that it’s communicating with the server also because when I installed the fog client it put the machine in the pending host list. The only way it could have found that host is if the fog servers was running correctly. Where can I find the fog.log? I see fogsnapinrep.log and fosnapinhash.log.

[Avaryan]

@kafluke fog.log is found at C:\

[kafluke]

Here’s just the last page or so. Anything sticking out?

------------------------------------------------------------------------------
---------------------------------SnapinClient---------------------------------
------------------------------------------------------------------------------
 12/15/2017 1:49 PM Client-Info Client Version: 0.11.12
 12/15/2017 1:49 PM Client-Info Client OS:      Windows
 12/15/2017 1:49 PM Client-Info Server Version: 1.4.4
 12/15/2017 1:49 PM Middleware::Response ERROR: Unable to get subsection
 12/15/2017 1:49 PM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 12/15/2017 1:49 PM Client-Info Client Version: 0.11.12
 12/15/2017 1:49 PM Client-Info Client OS:      Windows
 12/15/2017 1:49 PM Client-Info Server Version: 1.4.4
 12/15/2017 1:49 PM Middleware::Response ERROR: Unable to get subsection
 12/15/2017 1:49 PM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
--------------------------------PowerManagement-------------------------------
------------------------------------------------------------------------------
 12/15/2017 1:49 PM Client-Info Client Version: 0.11.12
 12/15/2017 1:49 PM Client-Info Client OS:      Windows
 12/15/2017 1:49 PM Client-Info Server Version: 1.4.4
 12/15/2017 1:49 PM Middleware::Response ERROR: Unable to get subsection
 12/15/2017 1:49 PM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
----------------------------------UserTracker---------------------------------
------------------------------------------------------------------------------
 12/15/2017 1:49 PM Client-Info Client Version: 0.11.12
 12/15/2017 1:49 PM Client-Info Client OS:      Windows
 12/15/2017 1:49 PM Client-Info Server Version: 1.4.4
 12/15/2017 1:49 PM Middleware::Response ERROR: Unable to get subsection
 12/15/2017 1:49 PM Middleware::Response ERROR: Object reference not set to an instance of an object.
 12/15/2017 1:49 PM Service Sleeping for 86 seconds
 12/15/2017 1:51 PM Middleware::Communication URL: http://192.168.0.75/fog/management/index.php?sub=requestClientInfo&configure&newService&json
 12/15/2017 1:51 PM Middleware::Response Success
 12/15/2017 1:51 PM Middleware::Communication URL: http://192.168.0.75/fog/management/index.php?sub=requestClientInfo&mac=00:09:0F:AA:00:01|14:B3:1F:12:99:F1|F8:59:71:06:BB:25|F8:59:71:06:BB:26|FA:59:71:06:BB:25|00:09:0F:FE:00:01|F8:59:71:06:BB:29||00:00:00:00:00:00:00:E0&newService&json
 12/15/2017 1:51 PM Middleware::Authentication Waiting for authentication timeout to pass
 12/15/2017 1:51 PM Controller Stop
 12/15/2017 1:51 PM Service Stop requested
 12/15/2017 1:51 PM Middleware::Authentication ERROR: Could not authenticate
 12/15/2017 1:51 PM Middleware::Authentication ERROR: Thread was being aborted.
 12/15/2017 1:51 PM Middleware::Communication ERROR: Could not contact FOG server
 12/15/2017 1:51 PM Middleware::Communication ERROR: Thread was being aborted.
 12/15/2017 1:51 PM Service ERROR: Unable to get cycle data
 12/15/2017 1:51 PM Service ERROR: Thread was being aborted.
 12/15/2017 1:51 PM Bus Emmiting message on channel: Status
 12/15/2017 3:51 PM Main Overriding exception handling
 12/15/2017 3:51 PM Main Bootstrapping Zazzles
 12/15/2017 3:51 PM Controller Initialize
 12/15/2017 3:51 PM Controller Start

 12/15/2017 3:51 PM Service Starting service
 12/15/2017 3:51 PM Bus Became bus server
 12/15/2017 3:51 PM Bus Emmiting message on channel: Status
 12/15/2017 3:51 PM Service Invoking early JIT compilation on needed binaries

------------------------------------------------------------------------------
--------------------------------Authentication--------------------------------
------------------------------------------------------------------------------
 12/15/2017 3:51 PM Client-Info Version: 0.11.12
 12/15/2017 3:51 PM Client-Info OS:      Windows
 12/15/2017 3:51 PM Middleware::Authentication Waiting for authentication timeout to pass
 12/15/2017 3:51 PM Middleware::Communication Download: http://192.168.0.75/fog/management/other/ssl/srvpublic.crt
 12/15/2017 3:51 PM Data::RSA FOG Server CA cert found
 12/15/2017 3:51 PM Middleware::Authentication Cert OK
 12/15/2017 3:51 PM Middleware::Authentication ERROR: Could not get security token
 12/15/2017 3:51 PM Middleware::Authentication ERROR: Could not find file 'C:\Program Files (x86)\FOG\token.dat'.
 12/15/2017 3:51 PM Middleware::Communication POST URL: http://192.168.0.75/fog/management/index.php?sub=requestClientInfo&authorize&newService
 12/15/2017 3:51 PM Middleware::Response Failed to decrypt data

------------------------------------------------------------------------------
--------------------------------Authentication--------------------------------
------------------------------------------------------------------------------
 12/15/2017 3:51 PM Client-Info Version: 0.11.12
 12/15/2017 3:51 PM Client-Info OS:      Windows
 12/15/2017 3:51 PM Middleware::Authentication Waiting for authentication timeout to pass
 12/15/2017 3:53 PM Middleware::Communication Download: http://192.168.0.75/fog/management/other/ssl/srvpublic.crt
 12/15/2017 3:53 PM Data::RSA FOG Server CA cert found
 12/15/2017 3:53 PM Middleware::Authentication Cert OK
 12/15/2017 3:53 PM Middleware::Authentication ERROR: Could not get security token
 12/15/2017 3:53 PM Middleware::Authentication ERROR: Could not find file 'C:\Program Files (x86)\FOG\token.dat'.
 12/15/2017 3:53 PM Middleware::Communication POST URL: http://192.168.0.75/fog/management/index.php?sub=requestClientInfo&authorize&newService
 12/15/2017 3:53 PM Middleware::Response Failed to decrypt data

------------------------------------------------------------------------------
--------------------------------Authentication--------------------------------
------------------------------------------------------------------------------
 12/15/2017 3:53 PM Client-Info Version: 0.11.12
 12/15/2017 3:53 PM Client-Info OS:      Windows
 12/15/2017 3:53 PM Middleware::Authentication Waiting for authentication timeout to pass
 12/15/2017 3:55 PM Middleware::Communication Download: http://192.168.0.75/fog/management/other/ssl/srvpublic.crt
 12/15/2017 3:55 PM Data::RSA FOG Server CA cert found
 12/15/2017 3:55 PM Middleware::Authentication Cert OK
 12/15/2017 3:55 PM Middleware::Authentication ERROR: Could not get security token
 12/15/2017 3:55 PM Middleware::Authentication ERROR: Could not find file 'C:\Program Files (x86)\FOG\token.dat'.
 12/15/2017 3:55 PM Middleware::Communication POST URL: http://192.168.0.75/fog/management/index.php?sub=requestClientInfo&authorize&newService
 12/15/2017 3:55 PM Middleware::Response Failed to decrypt data

------------------------------------------------------------------------------
--------------------------------Authentication--------------------------------
------------------------------------------------------------------------------
 12/15/2017 3:55 PM Client-Info Version: 0.11.12
 12/15/2017 3:55 PM Client-Info OS:      Windows
 12/15/2017 3:55 PM Middleware::Authentication Waiting for authentication timeout to pass

[Sebastian Roth]

@kafluke In the WebUI go to this host’s settings an click the button “Reset Encryption Data”…

[kafluke]

I rebuilt the whole server from scratch and didn’t do any importing from the other server and everything seams to be working as designed.

[Sebastian Roth]

@kafluke Sure rebuilding worked but there was no need to! See my last message on how to fix this next time you see this.

[kafluke]

@sebastian-roth I never had the option to reset encryption on this host and it wasn’t working for all hosts.