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Keyboard not working on FOG screen (works in bios to select pxe boot)

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  • S
    sgwk
    last edited by Aug 22, 2017, 4:51 PM

    Server
    • FOG Version: 1.4.4
    • OS: ubuntu 16.04 LTS
    Client
    • Service Version:
    • OS:
    Description

    I have deployed FOG images on 9 PCs. However, I found that on 3 of them, the keyboard is not working on the FOG screen after the keyboard worked in bios to select the pxe boot. The 3 worked after either waiting overnight (since it was quitting time and trying the next morning) or going into the bios>computer settings>exiting without saving changes. However, these 2 workarounds are not working on the 10th PC.

    The PC is on the list as OK/works with FOG. The keyboard has been changed and are simple/generic ones. I did not see any special keyboard settings in the bios.

    Thanks,

    1 Reply Last reply Reply Quote 0
    • G
      george1421 Moderator
      last edited by Aug 22, 2017, 4:54 PM

      I’m not sure I understand here.

      I think what you are saying is that they keyboard on these computers are not functioning in the FOG iPXE menu (where you can select to register)??

      If that is the case, what target computers are these? What manufacturer and model?

      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

      S 1 Reply Last reply Aug 22, 2017, 7:25 PM Reply Quote 0
      • S
        Sebastian Roth Moderator
        last edited by Aug 22, 2017, 7:13 PM

        As well, what kind of keyboard do you have, old PS/2 or USB? Maybe issue with the USB(3?) port. Just try different USB ports…

        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

        1 Reply Last reply Reply Quote 0
        • S
          sgwk @george1421
          last edited by Aug 22, 2017, 7:25 PM

          @george1421 it is stuck on the screen the has …this host is NOT registered… They are HP elite 8200.

          G 1 Reply Last reply Aug 22, 2017, 8:02 PM Reply Quote 0
          • G
            george1421 Moderator @sgwk
            last edited by Aug 22, 2017, 8:02 PM

            @sgwk OK so you are on the FOG iPXE menu and your keyboard doesn’t work. You have the latest stable version of FOG. This means there is an incompatibility between the iPXE kernel and this keyboard hardware.

            1. Are these target computers in UEFI or BIOS (legacy) mode?
            2. Can you get the keyboard to work if you plug it into a USB-2 port vs a USB-3 port? Or to say it another way, does the keyboards work when plugged into the black usb ports vs the blue usb ports?

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

            1 Reply Last reply Reply Quote 0
            • S
              sgwk
              last edited by sgwk Aug 22, 2017, 2:31 PM Aug 22, 2017, 8:09 PM

              @sebastian-roth @GEORGE1421 the kb is usb. all ports are usb 2. I tried different ports and keyboard, too. It is just strange that the kb works later.

              1 Reply Last reply Reply Quote 0
              • S
                Sebastian Roth Moderator
                last edited by Sebastian Roth Aug 22, 2017, 2:23 PM Aug 22, 2017, 8:22 PM

                @sgwk said in Keyboard not working on FOG screen (works in bios to select pxe boot):

                elite 8200

                Our working devices list has HP elite 8200 on it… I reckon there is something special in your setup.

                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                S 1 Reply Last reply Aug 22, 2017, 8:30 PM Reply Quote 0
                • S
                  sgwk @Sebastian Roth
                  last edited by Aug 22, 2017, 8:30 PM

                  @sebastian-roth I know, that’s why this is SO weird…

                  G 1 Reply Last reply Aug 22, 2017, 9:02 PM Reply Quote 0
                  • G
                    george1421 Moderator @sgwk
                    last edited by Aug 22, 2017, 9:02 PM

                    @sgwk I forgot to post in the previous post, is the firmware updated on these target computers? You have multiple systems of the same model some work and some don’t. There has to be something unique about these to cause the variation. Firmware (bois) is one thing.

                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                    S 1 Reply Last reply Aug 22, 2017, 10:11 PM Reply Quote 0
                    • S
                      sgwk @george1421
                      last edited by Aug 22, 2017, 10:11 PM

                      @george1421 I’ll check that the next time. I just rebooted one 10x and the keyboard finally worked on the FOG screen. 🙂

                      S 1 Reply Last reply Aug 23, 2017, 4:54 PM Reply Quote 0
                      • S
                        sgwk @sgwk
                        last edited by Aug 23, 2017, 4:54 PM

                        @GEORGE1421 I tried to deploy images to 6 more PCs. The ones that have the keyboard problem (5/6) has bios “J01 v02.15” and the one that worked is “J01 v02.06”. It works, if the bios is older.

                        1 Reply Last reply Reply Quote 1
                        • S
                          Sebastian Roth Moderator
                          last edited by Sebastian Roth Aug 23, 2017, 3:15 PM Aug 23, 2017, 9:14 PM

                          @sgwk Alright, thanks for reporting back. Think we can mark this solved then. BIOS issue… Feel free to post this to the iPXE forum or devel list if you still think this can be fixed within iPXE.

                          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                          S 1 Reply Last reply Aug 23, 2017, 10:14 PM Reply Quote 0
                          • S
                            sgwk @Sebastian Roth
                            last edited by Aug 23, 2017, 10:14 PM

                            @sebastian-roth omg, just “Create New Host” and then create a task to deploy the image you want - I was playing with the last week!

                            1 Reply Last reply Reply Quote 1
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