Hello Fogworld,

I have been using Fog for 10 years at a school that was using it before I arrived. In 10 years, I have imaged close to 1,000 desktops and laptops and I have come across a unique problem with one single laptop. In both deploying and capturing a Fog image, the transfer is either glacially slow or just stops. For example, my latest failed attempt is running now and at the 30-minute mark, it is at 0.63% of the main partition. Often, it just comes to a complete stop, sometimes even in the first small partition.

Details:
Dell Latitude 5430, a very typical laptop for us. There is nothing exceptional about it. It’s sister laptop has worked perfectly fine for a year.

If I install Windows and build out the machine, it works fine. All networking seems up to speed. The machine functions without error. It is only during Fog processes that it has an issue. That makes it close to useless to me.

I have imaged more than 100 computers since we bought this machine and they are all running fine, so can it really be a Fog issue?

I swapped hard drives with a known good drive and it still acted the same way, so it is not a writing to the HD issue, nor would that explain an issue with the image capture phase.

All drivers and Windows updates are in place.

Has anyone ever come across a similar issue? Any suggestions? Is there some process or device that Fog uses for imaging that would not affect other operations of a Windows computer? What am I missing?

I will try to get Dell Support on it, but frankly, I haven’t even figured out what to complain about. This seems very specific, and the machine works fine otherwise. I will be careful in my wording with them, but I am curious if anyone has experienced such an issue.

Thanks for reading,

Dave