We are currently seeing an issue when trying to register/inventory and deploy images to any Surface Book 2 machines. Using the compatible ethernet adapter for the Surface books, we got past any PXE booting issues and get to the FOG menu just fine. However, once selecting the inventory and register option (full or quick), it gets hung up at the “starting eth0 interface and waiting for link to come up” stage.

FOG Version is 1.5.4
Kernel just updated to 4.18.3

In our environment, we’re only seeing the issue on these new Surface Book 2s, that I know of.

Any suggestions/assistance is appreciated.

@sebastian-roth

Success! We had the fields reversed for 32 and 64 bit UEFI. Thanks!

The firewall is serving DHCP.

I have also tried i386-efi/ipxe.efi for NBP with the same results.

Ok, so I’ve acquired the LG ethernet adapter for this laptop but am having issues still. I am presented with the USB IPv4 boot options but after selecting I get:

Start PXE over IPv4
Station IP address is (DHCP IP it’s pulling)
Server IP address is (correct FOG server IP)
NBP filename is undionly.kpxe
NBP filesize is 97003 Bytes
Downloading NBP file…

Succeed to download NBP file

But then just kicks back to the boot options.

I’ve seen this before and believe I remedied it by toggling UEFI boot to Legacy boot first, but this BIOS is a bit different in that UEFI is an enable/disable toggle separate from a Legacy OS Boot toggle enable/disable. Disabling UEFI always results in losing the USB boot options altogether.

Thank you both for your responses. I believe you are correct re: the firmware not supporting the adapters I’ve tried. Some further research led me to a proprietary ethernet adapter that is supposed to come with this model laptop from LG. I’m thinking the best bet is to track one of those down somehow.

Hi,

Trying to PXE boot an LG 15Z980-R.AAS9U1 laptop using a USB-C multiport adapter with no luck. This: https://www.juicedsystems.com/BizHUB--USB-C-Multiport-Gigabit-HDMI-Hub_p_46.html

I am presented with boot options for IPv4 and IPv6 but it will not get past the PXE boot screen after selecting the boot device.

UEFI is enabled (turning it off results in no USB boot options). Legacy OS boot support is enabled also. Secure boot is disabled.

FOG version is 1.5.4
Kernel was just updated to 4.17.0

I have also tried an Amazon USB 3 adapter with no luck. But admittedly, I have had little luck with those adapters on several other model laptops. I usually cannot even get the boot options to show using this adapter. https://www.amazon.com/AmazonBasics-1000-Gigabit-Ethernet-Adapter/dp/B00M77HMU0/ref=asc_df_B00M77HMU0/?tag=hyprod-20&linkCode=df0&hvadid=167140037427&hvpos=1o1&hvnetw=g&hvrand=1777576043055726332&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9031287&hvtargid=pla-195027879195&psc=1

Any suggestions and guidance is appreciated.