@george1421 I just want to give you a quick update that we have not found any other Dell laptop with that issue. The ones we found turns out that a reboot just fix it. If I found any laptop with this issue, then I can get the requested information, thank you

@george1421 I just want to give you a quick update that we have not found any other Dell laptop with that issue. The ones we found turns out that a reboot just fix it. If I found any laptop with this issue, then I can get the requested information, thank you

@george1421 Thanks, I will do it and upload it here.

@george1421 Good morning, I am checking if there is any other idea on this issue that could help figure out what the issue is. thank you for all your support

@george1421 Good morning, thanks for all your help on this so far. The firmware on the laptop that had this issue and the laptop that does not have this issue is the same. The BIOS version on both laptops is 1.8.0. We have several of these laptops that were just bought. I am checking as many as possible to see if I can see a different version of BIOS. It is really weird but that is the reality we are in right now.

@george1421 Good morning, thank you for such detailed information. I checked the manufactured year and it is 2024.

We are a college and we bought a couple of these laptops, interestingly some of them had their internal keyboard work when fog asked you for a hostname, and some of the laptop’s internal keyboards do not work when fog asks you for a hostname. All the laptops are manufactured in 2024. For those that do not work we use an external keyboard. I hope this information is helpful.

The laptop is Dell Latitude 3440

Thank you

Regards
Abolaji

@george1421 Thank you for your response. I am in Canada. Any keys do not print any character on the screen. The workaround we found was to attach an external keyboard to the laptop through the USB. Since the laptop is made for the North American region, I would assume it is a US character. I checked the BIOS of the laptop and there is no where to change the language of the keyboard at that level

Hello Team

We just upgraded to fog 1.5.10 and when we try to register the laptop Dell 3440 the keyboard does not work at the hostname prompt.
Dell 3440 BIOS version is 1.8.0

Note: It works on some and does not work on some laptops.

Any advice will be appreciated

Regards
Abolaji