Cheers! Many thanks!
Best posts made by JoeG
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RE: "Unable to get subsection" error with RC-4posted in FOG Problems
@Tom-Elliott said in "Unable to get subsection" error with RC-4:
If you simply built a brand new server, and still have the old server available, you can do the “fixing” rather easily. If this is the case, you need to copy the ssl folder from the old in the new server’s ssl location (default is typically /opt/fog/snapins/ssl). Then you would need to rerun the FOG Installer on the new server. This will remake the public key so it matches the key pairing information from the original server, thus allowing your clients to operate.
Thanks, Tom. I have dev and prod FOG servers and luckily this error has been on my dev server. My prod server is still RC-3, I will try copying that server’s ssl directory to the dev RC-4 server.
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RE: "Failed to add/update snapin file" on RC-5posted in FOG Problems
Solved it! I removed
/var/www/fogand/var/www/html/fogand re-ran the FOG installer. I am now able to create and edit snapins.
Latest posts made by JoeG
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RE: "Failed to add/update snapin file" on RC-5posted in FOG Problems
Solved it! I removed
/var/www/fogand/var/www/html/fogand re-ran the FOG installer. I am now able to create and edit snapins. -
"Failed to add/update snapin file" on RC-5posted in FOG Problems
I’m attempting to create snapins anew on RC-5 but receive the error “Failed to add/update snapin file” whenever I try to add.
This happens both when uploading a new snapin file (.exe) and selecting an existing. Also, when attempting to select an existing snapin the error “No file was uploaded.” I have verified FTP credential as documented in the wiki - Troubleshoot FTP Credentials. Permissions on the snapins directory look good to me, listed below. Any suggestions? What log should I look at for more info? Thanks,Joe
$ sudo ls -la /opt/fog/snapins/ total 1742880 drwxrwxrwx 3 fog www-data 4096 Aug 2 11:08 . drwxr-xr-x 6 root root 4096 Aug 1 13:25 .. -rwxr-xr-x 1 fog www-data 1334336 Aug 2 11:07 7z1506-x64.exe -rwxr-xr-x 1 fog www-data 78905528 Aug 2 11:07 AcroRdrDC1500820082_en_US.exe -rwxr-xr-x 1 fog www-data 14504128 Aug 2 11:07 AWMF_Visibility.exe -rwxr-xr-x 1 fog www-data 52553304 Aug 2 11:07 ChromeStandaloneSetup64.exe -rwxr-xr-x 1 fog www-data 17143752 Aug 2 11:07 CitrixOnlinePluginFull.exe -rwxr-xr-x 1 fog www-data 46664016 Aug 2 11:07 CitrixReceiver.exe -rwxr-xr-x 1 fog www-data 47200352 Aug 2 11:07 Firefox47.exe -rwxr-xr-x 1 fog www-data 49392344 Aug 2 11:07 HipChat_4.0.1648.exe -rwxr-xr-x 1 fog www-data 115805700 Aug 2 11:08 KB3099229_x64.msu -rwxr-xr-x 1 fog www-data 720419505 Aug 2 11:08 OFFICE2013PROM.exe -rwxr-xr-x 1 fog www-data 610198691 Aug 2 11:08 setup.exe drwxrwxr-x 3 fog www-data 4096 Jun 8 17:22 ssl -rwxr-xr-x 1 fog www-data 30533688 Aug 2 11:08 vlc-2.2.4-win32.exe -
RE: "Unable to get subsection" error with RC-4posted in FOG Problems
I was able to copy
opt/fog/snapins/ssl/from prod to dev server and the CA errors resolved. I get the “snapin hash does not exist error” now, but in the past recreating the snapins has resolved this for me.I will do that again and post another update. Latest logs are below in case you all have other insights. Thanks!Joe
UPDATE: Recreating snapins resolved the hash error. @Wayne-Workman mark it solved! Thank you all for your help!
------------------------------------------------------------------------------ --------------------------------Authentication-------------------------------- ------------------------------------------------------------------------------ 8/1/2016 2:38 PM Client-Info Version: 0.11.4 8/1/2016 2:38 PM Client-Info OS: Windows 8/1/2016 2:38 PM Middleware::Authentication Waiting for authentication timeout to pass 8/1/2016 2:38 PM Middleware::Communication Download: http://172.16.23.1/fog/management/other/ssl/srvpublic.crt 8/1/2016 2:38 PM Data::RSA FOG Server CA cert found 8/1/2016 2:38 PM Middleware::Authentication Cert OK 8/1/2016 2:38 PM Middleware::Communication POST URL: http://172.16.23.1/fog/management/index.php?sub=requestClientInfo&authorize&newService 8/1/2016 2:38 PM Middleware::Response Success 8/1/2016 2:38 PM Middleware::Authentication Authenticated 8/1/2016 2:38 PM Bus Registering ParseBus in channel Power 8/1/2016 2:38 PM Middleware::Communication URL: http://172.16.23.1/fog/management/index.php?sub=requestClientInfo&mac=B8:08:CF:39:02:5C|B8:08:CF:39:02:58|28:F1:0E:22:D0:9A||00:00:00:00:00:00:00:E0&newService&json 8/1/2016 2:39 PM Middleware::Response Success 8/1/2016 2:39 PM Middleware::Communication URL: http://172.16.23.1/fog/service/getversion.php?clientver&newService&json 8/1/2016 2:39 PM Middleware::Communication URL: http://172.16.23.1/fog/service/getversion.php?newService&json 8/1/2016 2:39 PM Service Creating user agent cache 8/1/2016 2:39 PM Middleware::Response Invalid time 8/1/2016 2:39 PM Middleware::Response No Printers 8/1/2016 2:39 PM Middleware::Response Module is disabled globally on the FOG server 8/1/2016 2:39 PM Service Initializing modules ------------------------------------------------------------------------------ ---------------------------------ClientUpdater-------------------------------- ------------------------------------------------------------------------------ 8/1/2016 2:39 PM Client-Info Client Version: 0.11.4 8/1/2016 2:39 PM Client-Info Client OS: Windows 8/1/2016 2:39 PM Client-Info Server Version: 1.3.0-RC-5 8/1/2016 2:39 PM Middleware::Response Success ------------------------------------------------------------------------------ ------------------------------------------------------------------------------ ----------------------------------TaskReboot---------------------------------- ------------------------------------------------------------------------------ 8/1/2016 2:39 PM Client-Info Client Version: 0.11.4 8/1/2016 2:39 PM Client-Info Client OS: Windows 8/1/2016 2:39 PM Client-Info Server Version: 1.3.0-RC-5 8/1/2016 2:39 PM Middleware::Response Success ------------------------------------------------------------------------------ ------------------------------------------------------------------------------ --------------------------------HostnameChanger------------------------------- ------------------------------------------------------------------------------ 8/1/2016 2:39 PM Client-Info Client Version: 0.11.4 8/1/2016 2:39 PM Client-Info Client OS: Windows 8/1/2016 2:39 PM Client-Info Server Version: 1.3.0-RC-5 8/1/2016 2:39 PM Middleware::Response Success 8/1/2016 2:39 PM HostnameChanger Users still logged in and enforce is disabled, delaying any further actions ------------------------------------------------------------------------------ ------------------------------------------------------------------------------ ---------------------------------SnapinClient--------------------------------- ------------------------------------------------------------------------------ 8/1/2016 2:39 PM Client-Info Client Version: 0.11.4 8/1/2016 2:39 PM Client-Info Client OS: Windows 8/1/2016 2:39 PM Client-Info Server Version: 1.3.0-RC-5 8/1/2016 2:39 PM Middleware::Response Success 8/1/2016 2:39 PM SnapinClient Snapin Found: 8/1/2016 2:39 PM SnapinClient ID: -1 8/1/2016 2:39 PM SnapinClient Name: 8/1/2016 2:39 PM SnapinClient Created: -1 8/1/2016 2:39 PM SnapinClient Action: 8/1/2016 2:39 PM SnapinClient Pack: False 8/1/2016 2:39 PM SnapinClient Hide: False 8/1/2016 2:39 PM SnapinClient Server: 8/1/2016 2:39 PM SnapinClient TimeOut: -1 8/1/2016 2:39 PM SnapinClient RunWith: 8/1/2016 2:39 PM SnapinClient RunWithArgs: 8/1/2016 2:39 PM SnapinClient Args: 8/1/2016 2:39 PM SnapinClient File: 8/1/2016 2:39 PM SnapinClient ERROR: Snapin hash does not exist ------------------------------------------------------------------------------ ------------------------------------------------------------------------------ --------------------------------PrinterManager-------------------------------- ------------------------------------------------------------------------------ 8/1/2016 2:39 PM Client-Info Client Version: 0.11.4 8/1/2016 2:39 PM Client-Info Client OS: Windows 8/1/2016 2:39 PM Client-Info Server Version: 1.3.0-RC-5 8/1/2016 2:39 PM Middleware::Response No Printers 8/1/2016 2:39 PM PrinterManager Getting installed printers ------------------------------------------------------------------------------ ------------------------------------------------------------------------------ --------------------------------PowerManagement------------------------------- ------------------------------------------------------------------------------ 8/1/2016 2:39 PM Client-Info Client Version: 0.11.4 8/1/2016 2:39 PM Client-Info Client OS: Windows 8/1/2016 2:39 PM Client-Info Server Version: 1.3.0-RC-5 8/1/2016 2:39 PM Middleware::Response Success 8/1/2016 2:39 PM PowerManagement Calculating tasks to unschedule 8/1/2016 2:39 PM PowerManagement Calculating tasks to schedule ------------------------------------------------------------------------------ -
RE: "Unable to get subsection" error with RC-4posted in FOG Problems
@Tom-Elliott said in "Unable to get subsection" error with RC-4:
If you simply built a brand new server, and still have the old server available, you can do the “fixing” rather easily. If this is the case, you need to copy the ssl folder from the old in the new server’s ssl location (default is typically /opt/fog/snapins/ssl). Then you would need to rerun the FOG Installer on the new server. This will remake the public key so it matches the key pairing information from the original server, thus allowing your clients to operate.
Thanks, Tom. I have dev and prod FOG servers and luckily this error has been on my dev server. My prod server is still RC-3, I will try copying that server’s ssl directory to the dev RC-4 server.
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RE: "Unable to get subsection" error with RC-4posted in FOG Problems
@Joe-Schmitt Thanks Joe. I definitely did not intentionally regenerate CA cert during install. Any tips for transferring the old keys or resolving the client error with the new keys?
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RE: "Unable to get subsection" error with RC-4posted in FOG Problems
@Tom-Elliott Adding more info: Net 4.5.1 is included in my image (WIN 7 x64), I redeployed to host, verified, restarted for good measure. No change in snapin deployment, the error persists. Updated logs below.
@Wayne-Workman I did attempt to reset encryption on the host via Groups, 192.168.35.155 is my machine, and I think that’s what is showing in the Apache error logs. May not be related, but in searching past post on this error the Apache logs were posted and I wanted to include is as much info as I could. Let me know if more of that log would be helpful.
------------------------------------------------------------------------------ --------------------------------Authentication-------------------------------- ------------------------------------------------------------------------------ 7/27/2016 9:17 AM Client-Info Version: 0.11.4 7/27/2016 9:17 AM Client-Info OS: Windows 7/27/2016 9:17 AM Middleware::Authentication Waiting for authentication timeout to pass 7/29/2016 9:19 AM Middleware::Communication Download: http://172.16.23.1/fog/management/other/ssl/srvpublic.crt 7/29/2016 9:19 AM Data::RSA FOG Server CA cert found 7/29/2016 9:19 AM Data::RSA ERROR: Certificate validation failed 7/29/2016 9:19 AM Data::RSA ERROR: Trust chain did not complete to the known authority anchor. Errors: The signature of the certificate cannot be verified. (NotSignatureValid), A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file. (NotTimeValid) 7/29/2016 9:19 AM Middleware::Authentication ERROR: Could not authenticate 7/29/2016 9:19 AM Middleware::Authentication ERROR: Certificate is not from FOG CA 7/29/2016 9:19 AM Bus Registering ParseBus in channel Power 7/29/2016 9:19 AM Middleware::Communication URL: http://172.16.23.1/fog/management/index.php?sub=requestClientInfo&mac=B8:08:CF:42:4A:FE|B8:08:CF:42:4A:FA|28:F1:0E:21:C8:0C||00:00:00:00:00:00:00:E0&newService&json 7/29/2016 9:19 AM Middleware::Authentication Waiting for authentication timeout to pass 7/29/2016 9:21 AM Middleware::Communication Download: http://172.16.23.1/fog/management/other/ssl/srvpublic.crt 7/29/2016 9:21 AM Data::RSA FOG Server CA cert found 7/29/2016 9:21 AM Data::RSA ERROR: Certificate validation failed 7/29/2016 9:21 AM Data::RSA ERROR: Trust chain did not complete to the known authority anchor. Errors: The signature of the certificate cannot be verified. (NotSignatureValid), A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file. (NotTimeValid) 7/29/2016 9:21 AM Middleware::Authentication ERROR: Could not authenticate 7/29/2016 9:21 AM Middleware::Authentication ERROR: Certificate is not from FOG CA 7/29/2016 9:21 AM Middleware::Response Success 7/29/2016 9:21 AM Middleware::Communication URL: http://172.16.23.1/fog/service/getversion.php?clientver&newService&json 7/29/2016 9:21 AM Middleware::Communication URL: http://172.16.23.1/fog/service/getversion.php?newService&json 7/29/2016 9:21 AM Service Creating user agent cache 7/29/2016 9:21 AM Middleware::Response ERROR: Unable to get subsection 7/29/2016 9:21 AM Middleware::Response ERROR: Object reference not set to an instance of an object. 7/29/2016 9:21 AM Middleware::Response ERROR: Unable to get subsection 7/29/2016 9:21 AM Middleware::Response ERROR: Object reference not set to an instance of an object. 7/29/2016 9:21 AM Middleware::Response ERROR: Unable to get subsection 7/29/2016 9:21 AM Middleware::Response ERROR: Object reference not set to an instance of an object. 7/29/2016 9:21 AM Service Initializing modules ------------------------------------------------------------------------------ ---------------------------------ClientUpdater-------------------------------- ------------------------------------------------------------------------------ 7/29/2016 9:21 AM Client-Info Client Version: 0.11.4 7/29/2016 9:21 AM Client-Info Client OS: Windows 7/29/2016 9:21 AM Client-Info Server Version: 1.3.0-RC-4 7/29/2016 9:21 AM Middleware::Response Success ------------------------------------------------------------------------------ ------------------------------------------------------------------------------ ----------------------------------TaskReboot---------------------------------- ------------------------------------------------------------------------------ 7/29/2016 9:21 AM Client-Info Client Version: 0.11.4 7/29/2016 9:21 AM Client-Info Client OS: Windows 7/29/2016 9:21 AM Client-Info Server Version: 1.3.0-RC-4 7/29/2016 9:21 AM Middleware::Response ERROR: Unable to get subsection 7/29/2016 9:21 AM Middleware::Response ERROR: Object reference not set to an instance of an object. ------------------------------------------------------------------------------ --------------------------------HostnameChanger------------------------------- ------------------------------------------------------------------------------ 7/29/2016 9:21 AM Client-Info Client Version: 0.11.4 7/29/2016 9:21 AM Client-Info Client OS: Windows 7/29/2016 9:21 AM Client-Info Server Version: 1.3.0-RC-4 7/29/2016 9:21 AM Middleware::Response ERROR: Unable to get subsection 7/29/2016 9:21 AM Middleware::Response ERROR: Object reference not set to an instance of an object. ------------------------------------------------------------------------------ ---------------------------------SnapinClient--------------------------------- ------------------------------------------------------------------------------ 7/29/2016 9:21 AM Client-Info Client Version: 0.11.4 7/29/2016 9:21 AM Client-Info Client OS: Windows 7/29/2016 9:21 AM Client-Info Server Version: 1.3.0-RC-4 7/29/2016 9:21 AM Middleware::Response ERROR: Unable to get subsection 7/29/2016 9:21 AM Middleware::Response ERROR: Object reference not set to an instance of an object. ------------------------------------------------------------------------------ --------------------------------PrinterManager-------------------------------- ------------------------------------------------------------------------------ 7/29/2016 9:21 AM Client-Info Client Version: 0.11.4 7/29/2016 9:21 AM Client-Info Client OS: Windows 7/29/2016 9:21 AM Client-Info Server Version: 1.3.0-RC-4 7/29/2016 9:21 AM Middleware::Response ERROR: Unable to get subsection 7/29/2016 9:21 AM Middleware::Response ERROR: Object reference not set to an instance of an object. ------------------------------------------------------------------------------ --------------------------------PowerManagement------------------------------- ------------------------------------------------------------------------------ 7/29/2016 9:21 AM Client-Info Client Version: 0.11.4 7/29/2016 9:21 AM Client-Info Client OS: Windows 7/29/2016 9:21 AM Client-Info Server Version: 1.3.0-RC-4 7/29/2016 9:21 AM Middleware::Response ERROR: Unable to get subsection 7/29/2016 9:21 AM Middleware::Response ERROR: Object reference not set to an instance of an object. ------------------------------------------------------------------------------ ----------------------------------UserTracker--------------------------------- ------------------------------------------------------------------------------ 7/29/2016 9:25 AM Client-Info Client Version: 0.11.4 7/29/2016 9:25 AM Client-Info Client OS: Windows 7/29/2016 9:25 AM Client-Info Server Version: 1.3.0-RC-4 7/29/2016 9:25 AM Middleware::Response ERROR: Unable to get subsection 7/29/2016 9:25 AM Middleware::Response ERROR: Object reference not set to an instance of an object. 7/29/2016 9:25 AM Middleware::Communication URL: http://172.16.23.1/fog/management/index.php?sub=requestClientInfo&configure&newService&json 7/29/2016 9:25 AM Middleware::Response Success 7/29/2016 9:25 AM Service Sleeping for 132 seconds 7/29/2016 9:28 AM Middleware::Communication URL: http://172.16.23.1/fog/management/index.php?sub=requestClientInfo&mac=B8:08:CF:42:4A:FE|B8:08:CF:42:4A:FA|28:F1:0E:21:C8:0C||00:00:00:00:00:00:00:E0&newService&json 7/29/2016 9:28 AM Middleware::Authentication Waiting for authentication timeout to pass 7/29/2016 9:28 AM Middleware::Communication Download: http://172.16.23.1/fog/management/other/ssl/srvpublic.crt 7/29/2016 9:28 AM Data::RSA FOG Server CA cert found 7/29/2016 9:28 AM Data::RSA ERROR: Certificate validation failed 7/29/2016 9:28 AM Data::RSA ERROR: Trust chain did not complete to the known authority anchor. Errors: The signature of the certificate cannot be verified. (NotSignatureValid), A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file. (NotTimeValid) 7/29/2016 9:28 AM Middleware::Authentication ERROR: Could not authenticate 7/29/2016 9:28 AM Middleware::Authentication ERROR: Certificate is not from FOG CA 7/29/2016 9:28 AM Middleware::Response Success 7/29/2016 9:28 AM Middleware::Communication URL: http://172.16.23.1/fog/service/getversion.php?clientver&newService&json 7/29/2016 9:28 AM Middleware::Communication URL: http://172.16.23.1/fog/service/getversion.php?newService&json 7/29/2016 9:28 AM Service Creating user agent cache 7/29/2016 9:28 AM Middleware::Response ERROR: Unable to get subsection 7/29/2016 9:28 AM Middleware::Response ERROR: Object reference not set to an instance of an object. 7/29/2016 9:28 AM Middleware::Response ERROR: Unable to get subsection 7/29/2016 9:28 AM Middleware::Response ERROR: Object reference not set to an instance of an object. 7/29/2016 9:28 AM Middleware::Response ERROR: Unable to get subsection 7/29/2016 9:28 AM Middleware::Response ERROR: Object reference not set to an instance of an object. -
RE: "Unable to get subsection" error with RC-4posted in FOG Problems
@Tom-Elliott With .Net 4.5 on the image/host this error persists. Updated logs coming soon
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RE: "Unable to get subsection" error with RC-4posted in FOG Problems
@Psycholiquid Nope, no .NET on host