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    FOG - 1.3.4 - Invalid security token - Help, please...

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    • D
      dloudon96
      last edited by Wayne Workman

      Server 14.04
      • FOG Version: 1.3.4
      • OS:
      Client
      • Service Version:
      • OS:
      Description

      I’m having issues where my new FOG server isn’t finding the security token, I’ve installed the FOG Service via the ‘SmartInstaller’, I’ve entered the FOG server’s IP Address, restarted the machine, it’s brought up the FOG.txt file, located in the C:\ drive.

      When I open that up, and scroll down to the bottom, I can see there’s an error saying:

      ------------------------------------------------------------------------------
----------------------------------UserTracker---------------------------------
------------------------------------------------------------------------------
 21/03/2017 15:19 Client-Info Client Version: 0.11.9
 21/03/2017 15:19 Client-Info Client OS:      Windows
 21/03/2017 15:19 Client-Info Server Version: 1.3.4
 21/03/2017 15:19 Middleware::Response ERROR: Unable to get subsection
 21/03/2017 15:19 Middleware::Response ERROR: Object reference not set to an instance of an object.
 21/03/2017 15:19 Service Sleeping for 72 seconds
 21/03/2017 15:20 Middleware::Communication URL: http://10.31.97.124/fog/management/index.php?sub=requestClientInfo&configure&newService&json
 21/03/2017 15:20 Middleware::Response Success
 21/03/2017 15:20 Middleware::Communication URL: http://10.31.97.124/fog/management/index.php?sub=requestClientInfo&mac=00:23:24:97:51:4F||00:00:00:00:00:00:00:E0&newService&json
 21/03/2017 15:20 Middleware::Authentication Waiting for authentication timeout to pass
 21/03/2017 15:21 Middleware::Communication Download: http://10.31.97.124/fog/management/other/ssl/srvpublic.crt
 21/03/2017 15:21 Data::RSA FOG Server CA cert found
 21/03/2017 15:21 Middleware::Authentication Cert OK
 21/03/2017 15:21 Middleware::Authentication ERROR: Could not get security token
 21/03/2017 15:21 Middleware::Authentication ERROR: Could not find file 'C:\Program Files (x86)\FOG\token.dat'.
 21/03/2017 15:21 Middleware::Communication POST URL: http://10.31.97.124/fog/management/index.php?sub=requestClientInfo&authorize&newService
 21/03/2017 15:21 Middleware::Response Invalid security token
 21/03/2017 15:21 Middleware::Response Success
 21/03/2017 15:21 Middleware::Communication URL: http://10.31.97.124/fog/service/getversion.php?clientver&newService&json
 21/03/2017 15:21 Middleware::Communication URL: http://10.31.97.124/fog/service/getversion.php?newService&json

 21/03/2017 15:21 Service Creating user agent cache
 21/03/2017 15:21 Middleware::Response ERROR: Unable to get subsection
 21/03/2017 15:21 Middleware::Response ERROR: Object reference not set to an instance of an object.
 21/03/2017 15:21 Middleware::Response ERROR: Unable to get subsection
 21/03/2017 15:21 Middleware::Response ERROR: Object reference not set to an instance of an object.
 21/03/2017 15:21 Middleware::Response ERROR: Unable to get subsection
 21/03/2017 15:21 Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
---------------------------------ClientUpdater--------------------------------
------------------------------------------------------------------------------
 21/03/2017 15:21 Client-Info Client Version: 0.11.9
 21/03/2017 15:21 Client-Info Client OS:      Windows
 21/03/2017 15:21 Client-Info Server Version: 1.3.4
 21/03/2017 15:21 Middleware::Response Success
------------------------------------------------------------------------------


------------------------------------------------------------------------------
----------------------------------TaskReboot----------------------------------
------------------------------------------------------------------------------
 21/03/2017 15:21 Client-Info Client Version: 0.11.9
 21/03/2017 15:21 Client-Info Client OS:      Windows
 21/03/2017 15:21 Client-Info Server Version: 1.3.4
 21/03/2017 15:21 Middleware::Response ERROR: Unable to get subsection
 21/03/2017 15:21 Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
--------------------------------HostnameChanger-------------------------------
------------------------------------------------------------------------------
 21/03/2017 15:21 Client-Info Client Version: 0.11.9
 21/03/2017 15:21 Client-Info Client OS:      Windows
 21/03/2017 15:21 Client-Info Server Version: 1.3.4
 21/03/2017 15:21 Middleware::Response ERROR: Unable to get subsection
 21/03/2017 15:21 Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
---------------------------------SnapinClient---------------------------------
------------------------------------------------------------------------------
 21/03/2017 15:21 Client-Info Client Version: 0.11.9
 21/03/2017 15:21 Client-Info Client OS:      Windows
 21/03/2017 15:21 Client-Info Server Version: 1.3.4
 21/03/2017 15:21 Middleware::Response ERROR: Unable to get subsection
 21/03/2017 15:21 Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 21/03/2017 15:21 Client-Info Client Version: 0.11.9
 21/03/2017 15:21 Client-Info Client OS:      Windows
 21/03/2017 15:21 Client-Info Server Version: 1.3.4
 21/03/2017 15:21 Middleware::Response ERROR: Unable to get subsection
 21/03/2017 15:21 Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
--------------------------------PowerManagement-------------------------------
------------------------------------------------------------------------------
 21/03/2017 15:21 Client-Info Client Version: 0.11.9
 21/03/2017 15:21 Client-Info Client OS:      Windows
 21/03/2017 15:21 Client-Info Server Version: 1.3.4
 21/03/2017 15:21 Middleware::Response ERROR: Unable to get subsection
 21/03/2017 15:21 Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
----------------------------------UserTracker---------------------------------
------------------------------------------------------------------------------
 21/03/2017 15:21 Client-Info Client Version: 0.11.9
 21/03/2017 15:21 Client-Info Client OS:      Windows
 21/03/2017 15:21 Client-Info Server Version: 1.3.4
 21/03/2017 15:21 Middleware::Response ERROR: Unable to get subsection
 21/03/2017 15:21 Middleware::Response ERROR: Object reference not set to an instance of an object.
 21/03/2017 15:21 Service Sleeping for 63 seconds

      Any idea’s on what to do, I’ve got two FOG server’s, one the current server, and the IP above, is the new server, I’m currently migrating everything across to the new one, as I’ve ran out of storage space, it looks too complicated to add another drive, so thought it’d be easier to re-create the FOG server and add the images etc to the new server.

      Thanks in advanced.

      Dan

      1 Reply Last reply Reply Quote 0
      • Tom ElliottT
        Tom Elliott
        last edited by

        Goto Host management page
        find host
        Edit host
        Click “Reset Encryption Data”

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

        1 Reply Last reply Reply Quote 0
        • D
          dloudon96
          last edited by

          Thanks, Tom, that’s worked, I knew there was something extra to do with the encryption data that I needed to do, but couldn’t remember.

          Dan

          1 Reply Last reply Reply Quote 0
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