Unable to upload images

[Doctrg]

Server

• FOG Version: 1.3.0
• OS: RedHat
  *SVN: 6050

Description

We just updated to 1.3.0 last week and we are having issues uploading images. I am getting the attached image error when the imaging process is trying to update the database. We have checked the permissions and all username/password fields that we know of and everything looks like it should be working.

[george1421]

@Doctrg It appears that your image didn’t attach to your post very well.

Also we recommend that you up date again since 1.3.2 was just released.

[Doctrg]

I just did the update to 1.3.2 and tested uploading the image again. I am still getting the attached results.

[Tom Elliott]

@Doctrg If I had to guess you will need to run through:
https://wiki.fogproject.org/wiki/index.php?title=Troubleshoot_FTP

[george1421]

@Tom-Elliott said in Unable to upload images:

@Doctrg If I had to guess you will need to run through:

Tom this always confused me, if this is an FTP issue why the heck is it saying can’t update the database. It would be really swell if it would complain about the real problem to help with debugging.

[Doctrg]

@Tom-Elliott I just ran through this test on both Windows and Mac. Both succeeded without an issue.

[george1421]

@Doctrg The question is, can (from a windows machine or another linux server) you connect to the FOG server using a ftp client with the user ID and password listed in the storage node configuration.

The issue is there is a linux user called fog that is different than the webgui admin user called fog. What we’ve seen is the linux user fog’s password gets out of sync with what is displayed in the master storage node configuration.

[Doctrg]

@george1421 I was able to connect via FTP from Windows using the fog username and the same password that is showing in the storage node configuration and the password is showing to be the same in the .fogsettings file.

[george1421]

@Doctrg Interesting, then this may be then what the error is reporting. If so I sit here with egg on my face. 99% of the time when this error is thrown the client can’t connect to the fog server via ftp to move the file from /images/dev/<mac_address> to /images/<image_name>

[Doctrg]

@george1421 I am also able to move, for an example, d1.mbr from the /images/dev/<mac> to /images/<imagefolder> using FTP.

[Tom Elliott]

@george1421 The reason it doesn’t say FTP is because there’s actually multiple actions that happen. If it’s not FTP (which sounds like it isn’t here) then it could be the Disk Space of the FOG Server.

The “Updating Database” is more of a “We have to do a bunch of actions and I wasn’t really thinking about all those actions when the init scripts were created so here’s your all or none type message”.

Seeing as FTP appears to be okay, there could be a permissions issue meaning if you run:
chmod -R 777 /images (Changing /images to your actual nfs image storage location) things should work.

If disk space is the issue, then you’ll likely need to add more space or figure out what is eating it.

[Doctrg]

@Tom-Elliott said in Unable to upload images:

I just ran chmod -R 777 on /images and tried to upload. I got the same results. It’s not a storage space issue due to 1.58 TB available and the image being uploaded is about 30 GB.

[Doctrg]

I do want to mention that this started last week when we went from 1.2.0 to 1.3.0. If that has any merit.

[Tom Elliott]

Do you have multiple storage nodes?

[Doctrg]

@Tom-Elliott We have 3 other storage nodes.

[george1421]

@Doctrg Are you using the location plugin? If so did you drop it and reinstall it after upgrading to 1.3.0?

[Tom Elliott]

@Doctrg is there another master node?

[Doctrg]

@george1421 We are not using the location plugin, that we know of.

[Doctrg]

@Tom-Elliott We only have the 1 master node.

[george1421]

@Doctrg All three storage nodes are at the same location or subnet?