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Some clients disappear from web interface but are still present in databse

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  • T
    Tom Elliott @Claude Girard
    last edited by Sep 16, 2015, 10:18 AM

    @Claude-Girard So what you’re saying is, everything was fine for nearly 2 hours, then they just started removing themselves? Do you have multiple nodes? If you do have multiples, are they all on the same revision?

    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

    C 1 Reply Last reply Sep 16, 2015, 10:34 AM Reply Quote 0
    • C
      Claude Girard @Tom Elliott
      last edited by Sep 16, 2015, 10:34 AM

      @Tom-Elliott said:

      @Claude-Girard So what you’re saying is, everything was fine for nearly 2 hours, then they just started removing themselves? Do you have multiple nodes? If you do have multiples, are they all on the same revision?

      No, hosts are presents and stay presents, but some groups are modified, hosts disappear from group members only

      1 Reply Last reply Reply Quote 0
      • T
        Tom Elliott
        last edited by Tom Elliott Sep 16, 2015, 4:35 AM Sep 16, 2015, 10:35 AM

        @Claude-Girard WHEW

        Thank you,

        While that is an issue on it’s own, at least the host’s (themselves) are still in tact.

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

        C 1 Reply Last reply Sep 16, 2015, 2:20 PM Reply Quote 0
        • T
          Tom Elliott
          last edited by Sep 16, 2015, 10:35 AM

          What are the steps I can take to attempt reproducing hosts losing their group associations?

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

          1 Reply Last reply Reply Quote 0
          • C
            Claude Girard @Tom Elliott
            last edited by Sep 16, 2015, 2:20 PM

            @Tom-Elliott said:

            @Claude-Girard WHEW

            Thank you,

            While that is an issue on it’s own, at least the host’s (themselves) are still in tact.

            Yes that’s the most important 🙂
            No time today but tomorrow I’ll give more infos about group issue.
            I’ll do more tests because after my restore, I prefered clean database by deleting some hosts and recreating them.
            The ones that leave group were not.
            I’ll try to delete them and see if after recreate problem pesist.

            C 1 Reply Last reply Sep 16, 2015, 2:25 PM Reply Quote 0
            • C
              Claude Girard @Claude Girard
              last edited by Sep 16, 2015, 2:25 PM

              @Claude-Girard And good news:
              My sql request:
              SELECT * FROM hosts WHERE hostID NOT IN (SELECT hmhostID FROM hostMAC)
              hours ago !!!
              returns 0 rows since last fog update,

              1 Reply Last reply Reply Quote 1
              • M
                Matthieu Jacquart
                last edited by Sep 17, 2015, 4:26 AM

                24 hours later, my 312 hosts are still in database and in web interface 😉

                Fog 1.5.9.138
                Debian 11
                Vmware ESXi

                1 Reply Last reply Reply Quote 0
                • T
                  Tom Elliott
                  last edited by Sep 17, 2015, 4:30 AM

                  I did make a commit earlier did reinsert the same type of problem. When informed, I reverted the code. I have re-reverted the code after testing many potential opportunities of the random delete issue. i’m not 100% it’s good to say, yay or nay, but from the limited potential I could test within, all seems to be normal.

                  This I have tried to “see it”

                  Add hosts to a group, with many updates at random times and settings.

                  Falsely having the client run tasks.

                  Properly having a client run tasks.

                  Updating the host directly (as well as others).

                  From different pages, insert the host or hosts as seen fit.

                  I’m not even seeing modules randomly appear or disappear.

                  Hopefully by the time i get in to work tomorrow I can put a solve setting on this thread.

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                  C 1 Reply Last reply Sep 17, 2015, 7:47 AM Reply Quote 0
                  • C
                    Claude Girard @Tom Elliott
                    last edited by Sep 17, 2015, 7:47 AM

                    Hopefully by the time i get in to work tomorrow I can put a solve setting on this thread.

                    Yes I think you can.
                    Hosts are still here !!!
                    I can’t reproduce group issue, during 1 hour I delete hosts from groups, include them in existing or new groups, modify by group image association, service settings, active directory, and snapins.
                    I lost 1 member in a group only one time, 66 members at start, and 65 after modifying settings in the group, not sure but I think after active directory settings.

                    I decided to do that because I thought that after this bug my database was in an inconsistancy state.

                    I sent these 3 requests to my database:
                    SELECT * FROM hosts WHERE hostID NOT IN (SELECT hmhostID FROM hostMAC)
                    Before update, I had a lot of rows in result, and growing. But now it’s ok.

                    SELECT * FROM hostMAC WHERE hmhostID NOT IN (SELECT hostID FROM hosts)
                    Never had result, was ok and is still ok

                    SELECT * FROM snapinAssoc WHERE saHostID NOT IN (SELECT hostID FROM hosts)
                    Returned a few rows in result, maybe not directly due to this bug, maybe this table was corrupted before.

                    I think that tables refer to hosts by Mac adresses, except snapinAssoc table. Is it right ?
                    So with these 3 requests, I can find bad hosts and bad snapin assoc, and I delete them from database.
                    But maybe I forgot one or several tables to check ?

                    Thank you for you job !

                    1 Reply Last reply Reply Quote 1
                    • B
                      Brian David
                      last edited by Sep 17, 2015, 3:28 PM

                      Alright, I’ve currently got git version 4682. I started from a fresh database and imported my hosts via a csv file, then I adjusted all my service settings. It’s been going for about two hours now, and all the hosts are still in the web interface. Also, I have yet to see any settings change in unpredictable ways. So far so good!

                      1 Reply Last reply Reply Quote 1
                      • T
                        Tom Elliott
                        last edited by Sep 17, 2015, 3:32 PM

                        Then I’m going to solve the thread. As far as I can tell, all of the sources of reports of this horrendous problem are no more occurring on current trunk.

                        Thank you all for your patience with this.

                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                        1 Reply Last reply Reply Quote 1
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