FOG Client service disconnection, pending snapins are not even being detected

[mfe]

Hi,

We are experiencing some issues related to snapin installation both in ubuntu and windows clients.

FOG Server version: 1.5.10.1639
FOG Client 0.13, both in our Windows as in our Ubuntu systems.

We have classrooms with more than 30 computers and dual boot (Windows, Ubuntu).

The situation is that we have (for example) the thirty computers in the classroom logged in in Windows and we want a snapin to be installed in all the 30 windows systems. It is very common that let’s say 15 computers have the snapin in the state Queued for ever.

We then force a Reset encryption data from the server and this is not enough, they are still queued.

It seems that the FOG Client gets disconnected (timeout?) from the server after a while and the only way we have to get the snapin Checked-In is by restarting manually the FOG Client service.

The maintenance free gaps we have are short which makes this issue important to be resolved.

I guess there must be some specific FOG Server configuration to avoid this problem but I don’t find it.

Any help would be really apreciated.
Thanks in advance,
m.fernández