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    Image capturing: Updating Database...Failed

    Scheduled Pinned Locked Moved Solved
    FOG Problems
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    • E
      EStegenburgs @Sebastian Roth
      last edited by

      @Sebastian-Roth I haven’t altered any username/password settings, except for the root of CentOS.

      The Management Password already was set and it matches with TFTP_FTP_PASSWORD in /var/www/html/fog/lib/fog/config.class.php, as well as with the password under WEB GUI -> FOG Configuration -> FOG Settings -> TFTP Server. Also, the usernames match (fogproject).

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      • S
        Sebastian Roth Moderator
        last edited by

        @EStegenburgs Interesting. From the error message I’d expect that it wasn’t able to read the password set in the DB and tried to login with an empty password. But maybe I am wrong.

        Please get FileZilla or some other FTP client program and try connecting to your FOG server using exactly those credentials you find in config.class.php / web UI -> storage node settings. Does it work?

        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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        • E
          EStegenburgs @Sebastian Roth
          last edited by

          @Sebastian-Roth I am able to login through VM locally and PuTTY remotely with fogproject account, however, I am immediately logged out.

          This is what I am getting with FileZilla:

          Status:	Resolving address of localhost
          Status:	Connecting to [::1]:21...
          Status:	Connection attempt failed with "ECONNREFUSED - Connection refused by server", trying next address.
          Status:	Connecting to 127.0.0.1:21...
          Status:	Connection established, waiting for welcome message...
          Status:	Insecure server, it does not support FTP over TLS.
          Status:	Logged in
          Status:	Retrieving directory listing...
          Command:	PWD
          Response:	257 "/home/fogproject"
          Command:	TYPE I
          Response:	200 Switching to Binary mode.
          Command:	PASV
          Response:	227 Entering Passive Mode (10,0,2,15,160,161).
          Command:	LIST
          Error:	Connection timed out after 20 seconds of inactivity
          Error:	Failed to retrieve directory listing
          
          1 Reply Last reply Reply Quote 0
          • S
            Sebastian Roth Moderator
            last edited by

            @EStegenburgs Don’t use console/SSH! Sorry, I should have made this more clear.

            Error: Connection timed out after 20 seconds of inactivity
            Error: Failed to retrieve directory listing

            Have you disabled the firewall on the FOG server?

            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

            E 1 Reply Last reply Reply Quote 0
            • E
              EStegenburgs @Sebastian Roth
              last edited by

              @Sebastian-Roth Does anything happen if I try to SSH login to fogproject even though I cannot do anything there because I am logged out?

              The firewall is not disabled, I followed this guide:
              https://wiki.fogproject.org/wiki/index.php?title=CentOS_7

              While trying bunch of things, I have tried to disable the firewall and setting SELINUX=disabled, but haven’t seen any improvements so far. Should I try again?

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              • S
                Sebastian Roth Moderator
                last edited by Sebastian Roth

                @EStegenburgs said in Image capturing: Updating Database...Failed:

                While trying bunch of things, I have tried to disable the firewall and setting SELINUX=disabled, but haven’t seen any improvements so far. Should I try again?

                Did you reboot the server after that? Cheanging the SELinux setting in the config will not make it disable straight away. You need to reboot or run setenforce 0…

                The firewall and SELinux stuff in the wiki article you mentioned should be up to date for CentOS 7. Maybe different for CentOS 8. Please let us know if it turns out the instructions on setting the firewall rules seem to cause this problem. I suspect it’s SELinux in your case but you never know.

                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                E 1 Reply Last reply Reply Quote 0
                • E
                  EStegenburgs @Sebastian Roth
                  last edited by

                  @Sebastian-Roth I just performed two clean installations. There was a bug on the first try. The Storage Management Password did not match with TFTP Server password, the former being \\f|-(u%33Wr and the later f|-(u%33Wr.

                  I did the following before FOG installation:

                  vi /etc/selinux/config
                  ... SELINUX=disabled
                  systemctl disable firewalld
                  systemctl stop firewalld
                  reboot
                  

                  Then FOG installer did not ask to disable the firewall.
                  Used the settings as here: https://wiki.fogproject.org/wiki/index.php/FOG_on_an_Isolated_Network

                  But now I have the same situation as before.

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                  • S
                    Sebastian Roth Moderator
                    last edited by

                    @EStegenburgs Do you use CentOS 7 or 8? I will do a test setup and see if I can replicate the issue.

                    Used the settings as here: https://wiki.fogproject.org/wiki/index.php/FOG_on_an_Isolated_Network

                    Do you also have an isolated network setup or do you just mean you answered the installer questions similar to what we have in the wiki article?

                    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                    E 1 Reply Last reply Reply Quote 0
                    • E
                      EStegenburgs @Sebastian Roth
                      last edited by

                      @Sebastian-Roth CentOS 7. I am using the systems as described in the first post.
                      Also, yes, I have an isolated network in the VirtualBox environment.

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                      • S
                        Sebastian Roth Moderator
                        last edited by

                        @EStegenburgs What exactly do you mean by “isolated network in the VirtualBox environment”? Is it set to host only, NAT, NAT network, bridged? While I don’t think any specific VM network setting can cause this issue it’s still be good to know just in case.

                        I’ve just done a complete fresh minimal CentOS 7 install. First I setup a VirtualBox VM with bridged network, ran the CentOS 7 installer followed by these commands:

                        # yum update
                        # sed -i.bak 's/^.*\SELINUX=enforcing\b.*$/SELINUX=permissive/' /etc/selinux/config
                        # systemctl stop firewalld
                        # systemctl disable firewalld
                        # reboot
                        

                        Now when it’s back up I checked SELinux and firewall:

                        # getenforce
                        Permissive
                        # iptables -L -n -v
                        Chain INPUT (policy ACCEPT 0 packets, 0 bytes)
                         pkts bytes target     prot opt in     out     source               destination         
                        
                        Chain FORWARD (policy ACCEPT 0 packets, 0 bytes)
                         pkts bytes target     prot opt in     out     source               destination         
                        
                        Chain OUTPUT (policy ACCEPT 0 packets, 0 bytes)
                         pkts bytes target     prot opt in     out     source               destination         
                        

                        Now downloaded and installed FOG:

                        curl -L -o 1.5.7.tar.gz https://github.com/FOGproject/fogproject/archive/1.5.7.tar.gz
                        tar xzf 1.5.7.tar.gz
                        cd fogproject-1.5.7/bin/
                        ./installfog.sh
                        

                        Following all the instructions, updated the schema and then tried to connect via FTP from localhost and from an external machine.

                        Listing from FileZilla connect:

                        Status:	Connecting to 192.168.24.130:21...
                        Status:	Connection established, waiting for welcome message...
                        Response:	220 (vsFTPd 3.0.2)
                        Command:	USER fogproject
                        Response:	331 Please specify the password.
                        Command:	PASS ************
                        Response:	230 Login successful.
                        Command:	SYST
                        Response:	215 UNIX Type: L8
                        Command:	FEAT
                        Response:	211-Features:
                        Response:	 EPRT
                        Response:	 EPSV
                        Response:	 MDTM
                        Response:	 PASV
                        Response:	 REST STREAM
                        Response:	 SIZE
                        Response:	 TVFS
                        Response:	 UTF8
                        Response:	211 End
                        Command:	OPTS UTF8 ON
                        Response:	200 Always in UTF8 mode.
                        Status:	Connected
                        Status:	Retrieving directory listing...
                        Command:	PWD
                        Response:	257 "/home/fogproject"
                        Command:	TYPE I
                        Response:	200 Switching to Binary mode.
                        Command:	PASV
                        Response:	227 Entering Passive Mode (192,168,24,130,22,169).
                        Command:	LIST
                        Response:	150 Here comes the directory listing.
                        Response:	226 Directory send OK.
                        Status:	Calculating timezone offset of server...
                        Command:	MDTM warnfogaccount.sh
                        Response:	213 20191201151442
                        Status:	Timezone offsets: Server: 0 seconds. Local: 3600 seconds. Difference: 3600 seconds.
                        Status:	Directory listing successful
                        

                        localhost command line FTP:

                        Trying ::1...
                        ftp: connect to address ::1Connection refused
                        Trying 127.0.0.1...
                        Connected to localhost (127.0.0.1).
                        220 (vsFTPd 3.0.2)
                        Name (localhost:root): fogproject
                        331 Please specify the password.
                        Password:
                        230 Login successful.
                        Remote system type is UNIX.
                        Using binary mode to transfer files.
                        ftp> ls
                        227 Entering Passive Mode (127,0,0,1,148,218).
                        150 Here comes the directory listing.
                        -rwxr-xr-x    1 0        0             681 Dec 01 15:14 warnfogaccount.sh
                        226 Directory send OK.
                        ftp> 221 Goodbye.
                        

                        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                        E 1 Reply Last reply Reply Quote 0
                        • E
                          EStegenburgs @Sebastian Roth
                          last edited by

                          @Sebastian-Roth said in Image capturing: Updating Database...Failed:

                          What exactly do you mean by “isolated network in the VirtualBox environment”? Is it set to host only, NAT, NAT network, bridged?

                          The first network adapter is NAT (enp0s3), and the second one is VM internal (enp0s8).

                          E 1 Reply Last reply Reply Quote 0
                          • E
                            EStegenburgs @EStegenburgs
                            last edited by

                            When I meant “isolated”, FOG is set up to use the internal network through the second adapter enp0s8.

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                            • S
                              Sebastian Roth Moderator
                              last edited by Sebastian Roth

                              @EStegenburgs said:

                              The first network adapter is NAT (enp0s3), and the second one is VM internal (enp0s8).

                              So when the installer asks you about which network adapter you want to use, what did you say? I have to admit that my setup is a little different and that I have not tested it this way yet. But I remember there is an issue in the installer script with network adapter enumeration. Possibly this is causing the issue for you in the end. On the other hand I do wonder that PXE boot seems to work find then.

                              Do you still get the Error: Failed to retrieve directory listing when trying to connect via FTP?

                              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                              E 2 Replies Last reply Reply Quote 1
                              • E
                                EStegenburgs @Sebastian Roth
                                last edited by

                                @Sebastian-Roth What FOG installation settings did you use? It looks like you are not using FOG DHCP, in such case you would need to configure an external server for PXE boot, right? Also, did you do any vsFTPd configuration? ftp localhost on CentOS worked but I am struggling with the remote FileZilla connection.

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                                • S
                                  Sebastian Roth Moderator
                                  last edited by

                                  @EStegenburgs I do use the FOG DHCP and there should be no need to manually adjust vsftpd.conf.

                                  All installer questions I answered as the are by default except for DHCP where no is default but I said yes.

                                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                  1 Reply Last reply Reply Quote 0
                                  • Greg PlamondonG
                                    Greg Plamondon Testers
                                    last edited by

                                    I had a similar problem but I found that it was my max connections.

                                    mysql -e"show status like '%used_connections%'"
                                    +----------------------+-------+
                                    | Variable_name        | Value |
                                    +----------------------+-------+
                                    | Max_used_connections | 224   |
                                    +----------------------+-------+
                                    
                                    
                                    mysql -e"SHOW VARIABLES LIKE '%max_connections%'"
                                    +-----------------------+-------+
                                    | Variable_name         | Value |
                                    +-----------------------+-------+
                                    | extra_max_connections | 1     |
                                    | max_connections       | 1000  |
                                    +-----------------------+-------+
                                    

                                    Mariadb max_connections default Value: 151
                                    I increased mine to 1000 and my DB connection issues seem to have gone away.

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                                    • E
                                      EStegenburgs @Sebastian Roth
                                      last edited by

                                      @Sebastian-Roth So, in the end, I have entirely switched to a bridged network solution, and everything is working fine now. It seems that the problem was, in fact, as you mentioned, about the issue in the installer script with network adapter enumeration. But that also means it is some type of bug - all captures of an image were successful, only failed at the very end trying to update the database.

                                      The difference that I noticed between bridged and internal NAT configuration is that in the latter one, the FOG installer script at the very beginning complains that net-tools is not installed. When it asked about the network adapters, it couldn’t get an IP at first because it tried to use a network adapter enp0s3 enp0s8 (NAT adapter for internet connection and internal NAT adapter), at which point I had to specify to use enp0s8 adapter manually.

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