Middleware::Authentication ERROR: Could not get security token

[maouu]

Hello Everybody,

I’ve a problem with one of my users, I have never managed to register on FOG, the client is installed on the PC but it does not go back on the server, when I go to see the logs I find this:

---

--------------------------------Authentication--------------------------------

26/02/2019 16:50 Client-Info Version: 0.11.16
26/02/2019 16:50 Client-Info OS: Windows
26/02/2019 16:50 Middleware::Authentication Waiting for authentication timeout to pass
26/02/2019 16:50 Middleware::Communication Download: http://192.168.1.6/fog/management/other/ssl/srvpublic.crt
26/02/2019 16:50 Data::RSA FOG Server CA cert found
26/02/2019 16:50 Middleware::Authentication Cert OK
26/02/2019 16:50 Middleware::Authentication No token found at C:\Program Files (x86)\FOG\token.dat, this is expected if the client has not authenticated before
26/02/2019 16:50 Middleware::Authentication ERROR: Could not get security token
26/02/2019 16:50 Middleware::Authentication ERROR: Le fichier ‘C:\Program Files (x86)\FOG\token.dat’ est introuvable.
26/02/2019 16:50 Middleware::Communication POST URL: http://192.168.1.6/fog/management/index.php?sub=requestClientInfo&authorize&newService
26/02/2019 16:50 Middleware::Response Invalid host
26/02/2019 16:50 Middleware::Communication URL: http://192.168.1.6/fog/service/register.php?hostname=LUCIANI-A-Laetitia&mac=3C:D9:2B:53:53:BA&newService&json

---

--------------------------------Authentication--------------------------------

26/02/2019 16:50 Client-Info Version: 0.11.16
26/02/2019 16:50 Client-Info OS: Windows
26/02/2019 16:50 Middleware::Authentication Waiting for authentication timeout to pass

I do not know what to do ! could someone please help me ?!
thank you so much

[Taspharel]

Hi.

You could try resetting the encryption keys.

That option should be available in the Host Details in your FOG Web-UI.

Not sure if it directly relates to this, but I think what that button does is to make FOG “forget” who is registered to a certain mac / hostname and when the host then contacts the server the next time FOG accepts that connection and establishes a trust relationship … or something like that

[maouu]

Thank you !

Yes, except that I have never managed to register this host in FOG, so I can not do a reset

[Taspharel]

@maouu

Can you find the host (Mac Adress: 3C:D9:2B:53:53:BA) in your Pending Hosts list (Under Hosts -> Left side)?
When you PXE Boot the Host via your LAN, can you do a registration from there?

[maouu]

I don’t have a Pending Hosts List !

[Taspharel]

Then its not pending

What happens when you LAN Boot from the machine? Can you log on and register it?

[maouu]

@Taspharel I can’t boot on PXE because my user work on it actually ^^ but it’s the only PC (on 70 PC) which i’v a problem…

[maouu]

It’s Ok ! i’ve added manualy the MAC adress and Hostname in FOG server under Create a New host and its done

Thanks you very much for your help