Unable to deploy Snapins - Stuck in Que

[tyler2017]

@Tom-Elliott I no longer see the database connection error, but I do still get these…

Authentication:

6/30/2017 10:31 AM Client-Info Version: 0.11.12
6/30/2017 10:31 AM Client-Info OS: Windows
6/30/2017 10:31 AM Middleware::Authentication Waiting for authentication timeout to pass
6/30/2017 10:33 AM Middleware::Communication Download: http://10.30.19.2/fog/management/other/ssl/srvpublic.crt
6/30/2017 10:33 AM Data::RSA FOG Server CA cert found
6/30/2017 10:33 AM Middleware::Authentication Cert OK
6/30/2017 10:33 AM Middleware::Authentication ERROR: Could not get security token
6/30/2017 10:33 AM Middleware::Authentication ERROR: Could not find file ‘C:\Program Files (x86)\FOG\token.dat’.
6/30/2017 10:33 AM Middleware::Communication POST URL: http://10.30.19.2/fog/management/index.php?sub=requestClientInfo&authorize&newService
6/30/2017 10:33 AM Middleware::Response Error multiple hosts returned for list of mac addresses

6/30/2017 10:33 AM Middleware::Communication URL: http://10.30.19.2/fog/management/index.php?sub=requestClientInfo&configure&newService&json
6/30/2017 10:33 AM Middleware::Response Success
6/30/2017 10:33 AM Middleware::Communication URL: http://10.30.19.2/fog/management/index.php?sub=requestClientInfo&mac=1A:E3:47:B3:65:43|28:E3:47:B3:7C:B3|28:E3:47:B3:65:43|00:09:0F:FE:00:01|A0:1D:48:B0:29:CC||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&newService&json
6/30/2017 10:33 AM Middleware::Response ERROR: Could not parse data
6/30/2017 10:33 AM Middleware::Response ERROR: Unexpected character encountered while parsing value: E. Path ‘’, line 0, position 0.
6/30/2017 10:33 AM Middleware::Communication URL: http://10.30.19.2/fog/service/getversion.php?clientver&newService&json
6/30/2017 10:33 AM Middleware::Communication URL: http://10.30.19.2/fog/service/getversion.php?newService&json
6/30/2017 10:33 AM Service ERROR: Unable to get cycle data
6/30/2017 10:33 AM Service ERROR: Object reference not set to an instance of an object.
6/30/2017 10:33 AM Middleware::Response Success
6/30/2017 10:33 AM Service Initializing modules

UserTracker:

6/30/2017 10:33 AM Client-Info Client Version: 0.11.12
6/30/2017 10:33 AM Client-Info Client OS: Windows
6/30/2017 10:33 AM Client-Info Server Version:
6/30/2017 10:33 AM Middleware::Response ERROR: Unable to get subsection
6/30/2017 10:33 AM Middleware::Response ERROR: Object reference not set to an instance of an object.
6/30/2017 10:33 AM Service Sleeping for 143 seconds
6/30/2017 10:35 AM Middleware::Communication URL: http://10.30.19.2/fog/management/index.php?sub=requestClientInfo&configure&newService&json
6/30/2017 10:35 AM Middleware::Response Success
6/30/2017 10:35 AM Middleware::Communication URL: http://10.30.19.2/fog/management/index.php?sub=requestClientInfo&mac=1A:E3:47:B3:65:43|28:E3:47:B3:7C:B3|28:E3:47:B3:65:43|00:09:0F:FE:00:01|A0:1D:48:B0:29:CC||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&newService&json
6/30/2017 10:35 AM Middleware::Response ERROR: Could not parse data
6/30/2017 10:35 AM Middleware::Response ERROR: Unexpected character encountered while parsing value: E. Path ‘’, line 0, position 0.
6/30/2017 10:35 AM Middleware::Communication URL: http://10.30.19.2/fog/service/getversion.php?clientver&newService&json
6/30/2017 10:35 AM Middleware::Communication URL: http://10.30.19.2/fog/service/getversion.php?newService&json
6/30/2017 10:35 AM Service ERROR: Unable to get cycle data
6/30/2017 10:35 AM Service ERROR: Object reference not set to an instance of an object.
6/30/2017 10:35 AM Middleware::Response Success

[Tom Elliott]

@tyler2017 said in Unable to deploy Snapins - Stuck in Que:

http://10.30.19.2/fog/management/index.php?sub=requestClientInfo&mac=1A:E3:47:B3:65:43|28:E3:47:B3:7C:B3|28:E3:47:B3:65:43|00:09:0F:FE:00:01|A0:1D:48:B0:29:CC||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&newService&json

Mind running an SQL query on the db with:

USE fog;
SELECT hmHostID,hmMAC FROM hostMAC WHERE hmMAC IN ('1A:E3:47:B3:65:43','28:E3:47:B3:7C:B3','28:E3:47:B3:65:43','00:09:0F:FE:00:01','A0:1D:48:B0:29:CC');

[tyler2017]

@Tom-Elliott Pardon my ignorance, but how would I go about doing that?

[tyler2017]

@Tom-Elliott

Nevermind, I figured it out… I think.

[Tom Elliott]

@tyler2017 So you might add a filter for a0:1d:48:b0:29:cc.

[tyler2017]

@Tom-Elliott How would I go about that? I’m not familiar at all with MySQL.

[tyler2017]

@Tom-Elliott I have been unable to find a way to add a filter or troubleshoot any further. Is there something else I can try? I was really hoping to get snapins to work, it will help me out a ton. Oddly enough, a printer will deploy, but only after the host restarts. Is there any kind of repair I can run on the database?

Thanks for all your help so far Tom. You guys are awesome!

[Tom Elliott]

@tyler2017 FOG Configuration Page->FOG Settings->FOG Client - Host Register->FOG_QUICKREG_PENDING_MAC_FILTER

Add the MAC address there. Save. Try again.

[tyler2017]

@Tom-Elliott I tried adding the mac you suggested, but it had no effect. Tried the other one, and everything lit up. Everything looks good now. Successfully deployed a snapin.

Thanks for the help Tom!

[Tom Elliott]

@tyler2017 Thanks for responding as I don’t know what mac is what, I just took a guess and it was wrong. Thanks for trying the other and glad it helped.