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Dell Latitude E7240 hangs during imaging

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  • J
    jackley
    last edited by Feb 10, 2014, 3:06 PM

    I’m trying to image a Latitude E7240. It proceeds to the imaging process and then throws up errors that seem to be related to the network card. The problem is the same one described in [URL=‘http://fogproject.org/forum/threads/dell-latitude-e7240-imaging-problem.8006/#post-17755’]this [/URL]thread. Installing the bzImage linked to in that thread does not resolve the issue. Bios is version A07 and we’re running the latest version of FOG. Any suggestions?

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    • T
      Tom Elliott
      last edited by Feb 10, 2014, 3:13 PM

      What version fog? Which bzImage have you tried?

      What is the Network card on that system?

      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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      • J
        jackley
        last edited by Feb 10, 2014, 6:14 PM

        [quote=“Tom Elliott, post: 22675, member: 7271”]What version fog? Which bzImage have you tried?

        What is the Network card on that system?[/quote]
        FOG 0.32. I tried your “all-net” bzImage that you linked to the post I referenced.

        I booted into Ubuntu 13.10 and got this info on the NIC:

        [CODE]Ethernet controller [0200]: Intel Corporation Ethernet Connection I218-LM [8086:155a] (rev 04)
        Subsystem: Dell Device [1028:05ca]
        Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
        Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
        Latency: 0
        Interrupt: pin A routed to IRQ 57
        Region 0: Memory at f7e00000 (32-bit, non-prefetchable) [size=128K]
        Region 1: Memory at f7e3c000 (32-bit, non-prefetchable) [size=4K]
        Region 2: I/O ports at f080 [size=32]
        Capabilities: <access denied>
        Kernel driver in use: e1000e
        [/CODE]

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        • T
          Tom Elliott
          last edited by Feb 10, 2014, 9:53 PM

          Can you try booting the system with my kernel in debug mode? I just want to see if it’s network or hard drive you’re having issues with.

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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          • J
            jackley
            last edited by Feb 11, 2014, 2:20 PM

            [quote=“Tom Elliott, post: 22737, member: 7271”]Can you try booting the system with my kernel in debug mode? I just want to see if it’s network or hard drive you’re having issues with.[/quote]

            Booted into debug mode and got to a prompt. I have network connectivity.

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            • T
              Tom Elliott
              last edited by Feb 11, 2014, 2:34 PM

              what is the status of:
              fdisk -l

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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              • J
                jackley
                last edited by Feb 11, 2014, 2:54 PM

                [quote=“Tom Elliott, post: 22791, member: 7271”]what is the status of:
                fdisk -l[/quote]

                Device Boot Start End Blocks ID System
                /dev/sda1 * 1 45 358400 7 HPFS/NTFS

                Partition 1 does not end on cylinder boundary
                /dev/sda2 45 15566 124674048 7 HPFS/NTFS

                This is an SSD.

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                • T
                  Tom Elliott
                  last edited by Feb 11, 2014, 4:30 PM

                  In the debug mode, can you give the results of gdisk -l /dev/sda please?

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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                  • J
                    jackley
                    last edited by Feb 11, 2014, 4:55 PM

                    [quote=“Tom Elliott, post: 22808, member: 7271”]In the debug mode, can you give the results of gdisk -l /dev/sda please?[/quote]

                    Disk /dev/sda: 250069680 sectors, 119.2 GB
                    Logical sector size: 512 bytes
                    Disk identifier (GUID): (GUID goes here)
                    Partition table holds up to 128 entries
                    First usable sector is 34, last usable sector is 250069646.
                    Partitions will be aligned on 2048-sector boundaries
                    Total free space is 4147 sectors (2.3 MiB)

                    Number Start (sector) End (sector) Size Code Name
                    1 2048 718847 350.0 MiB 0700 Linux/Windows data
                    2 718848 250066943 118.9 GiB 0700 Linux/Windows data

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                    • T
                      Tom Elliott
                      last edited by Feb 11, 2014, 4:57 PM

                      So the problem is NOT because of kernel or driver issue. It’s also NOT because of the disk being SSD. It’s because the disk is formatted with GPT.

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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                      • J
                        jackley
                        last edited by Feb 11, 2014, 5:04 PM

                        Is there a way to fix this on FOG or will I have to format each disk before running an image?

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                        • T
                          Tom Elliott
                          last edited by Feb 11, 2014, 5:07 PM

                          I’m working on getting GPT support working in 0.33, but 0.32 does not support it. So yes, unfortunately, you will need to have an image that is created under MBR style.

                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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                          • J
                            jackley
                            last edited by Feb 11, 2014, 5:18 PM

                            [quote=“Tom Elliott, post: 22821, member: 7271”]I’m working on getting GPT support working in 0.33, but 0.32 does not support it. So yes, unfortunately, you will need to have an image that is created under MBR style.[/quote]

                            Does our image need to be created using MBR or does the destination need to be formatted with MBR? I formatted the disk with MBR, but the issue isn’t resolved. Our image is Windows 7 that was created using MBR.

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                            • T
                              Tom Elliott
                              last edited by Feb 11, 2014, 9:31 PM

                              From looking at your partitioning table, it appears your /dev/sda1 is not the normal 100mb partition but rather a 350mb partition. Are you trying multipart image or resizable?

                              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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                              • J
                                jackley
                                last edited by Feb 14, 2014, 3:00 PM

                                [quote=“Tom Elliott, post: 22873, member: 7271”]From looking at your partitioning table, it appears your /dev/sda1 is not the normal 100mb partition but rather a 350mb partition. Are you trying multipart image or resizable?[/quote]

                                Re-sizable.

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                                • T
                                  Tom Elliott
                                  last edited by Feb 14, 2014, 3:02 PM

                                  Try changing the image type to multi-part non-resizable.

                                  The reason it’s not working for you, is resizable is expecting only two partitions. The first partition it creates/searches for is the 100MB partition naturally created on a fully fresh install.

                                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                  1 Reply Last reply Reply Quote 0
                                  • J
                                    jackley
                                    last edited by Feb 14, 2014, 3:17 PM

                                    [quote=“Tom Elliott, post: 23051, member: 7271”]Try changing the image type to multi-part non-resizable.

                                    The reason it’s not working for you, is resizable is expecting only two partitions. The first partition it creates/searches for is the 100MB partition naturally created on a fully fresh install.[/quote]

                                    Thanks, I’ll try that.

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