Dell Latitude 7410

[mickg]

Hi ,

Is there a way to know if the latest FOS kernel supports specific hardware to make sure we are not looking in the wrong direction for a solution ?

We received our new laptops but cannot register them.

In the Fog compatibility tool, the disk fail and suggest using newer kernel , which we tried without success.

What might be our options ?

thank you very much !

# file /var/www/fog/service/ipxe/bzImage*
/var/www/fog/service/ipxe/bzImage:   Linux kernel x86 boot executable bzImage, version 5.10.12 (buildkite-agent@Tollana) #1 SMP Mon Feb 1 01:29:58 CST, RO-rootFS, swap_dev 0x8, Normal VGA
/var/www/fog/service/ipxe/bzImage32: Linux kernel x86 boot executable bzImage, version 5.10.12 (buildkite-agent@Tollana) #1 SMP Mon Feb 1 01:34:18 CST, RO-rootFS, swap_dev 0x7, Normal VGA

# file /var/www/html/fog/service/ipxe/bzImage*
/var/www/html/fog/service/ipxe/bzImage:   Linux kernel x86 boot executable bzImage, version 5.10.12 (buildkite-agent@Tollana) #1 SMP Mon Feb 1 01:29:58 CST, RO-rootFS, swap_dev 0x8, Normal VGA
/var/www/html/fog/service/ipxe/bzImage32: Linux kernel x86 boot executable bzImage, version 5.10.12 (buildkite-agent@Tollana) #1 SMP Mon Feb 1 01:34:18 CST, RO-rootFS, swap_dev 0x7, Normal VGA

[Tom Elliott]

@mickg Normally we find that Dell disk not recognized issues is due to Dell BIOS setting SATA/NVMe Operation mode to “Raid On”

Change the operation mode to “AHCI” and you will likely be able to register and image the machines.

That said, there are some steps involved in changing from Raid On to AHCI.

1. Boot windows.
2. Open msconfig.exe
3. Click Boot
4. Check the box for Safe Boot
5. Click Ok.
6. Reboot machine and change operation mode in BIOS.
7. Reboot into windows.
8. Open msconfig.exe
9. Click Boot
10. Uncheck the Safe boot
11. Click Ok.
12. Reboot machine and do whatever else you may need to do.

[mickg]

Hi @tom-elliott ,

Thank you, We will try that asap and I will report back !

[mickg]

@tom-elliott

This solution worked for us,

And juste for the information, we also had to disable bitlocker, but we saw that information in another thread , in a command prompt , as admin " manage-bde -off C : "

Thank you !