FOG Version: 1.5.6
Server OS: Ubuntu 16.04
Image: Windows 10 - 1903 - Single Disk (resizable)
Laptop Drive: SSDR,256G,P32,30S3,TOSHIBA,BG3 (m2)
After updating our district image we are having an issue with Dell Latitude 3400 laptops. After imaging, the machine will only boot to the Dell BIOS splash screen, if you are lucky enough to catch it just right while frantically hitting the F2 or F12 key you may get it to show the loading bar at about 30% complete and it just sits there.
If you pull the drive out of it you can boot to BIOS without issue, the only fix is to wipe the drive and re-format it, then you can image again but end in the same spot.
I can image the 3400 laptop and then move the disk to different model laptops (5400 for example) and it will boot as expected and have no issues. I can also deploy the image to other models including desktops without issue, it is only the 3400 in our fleet that is displaying this behavior.
We have been deploying the previous version of the image that was captured in November 2019 without issue to all models including the 3400.
- Have tried 6 - 3400 model laptops between myself and my co-workers, all with the same result(s).
- I have rolled the image machine back in the VM and installed updates and captured a second time to try and be sure it was a valid image on all levels.
- I have both tried resetting the TPM keys both through Windows and BIOS without success.
- I have tried a different brand SSD in the 3400 with the same result
- I have wiped the SSD and used Dells built in (in BIOS) image recovery which fails with the error that it can not read the drive after it downloads everything
- I have updated the FOG kernel to 4.19.101
Image files
d1.partitions
label: gpt
label-id: 91521D8F-4B1C-4155-BDAF-EFE1EF2B9D94
device: /dev/sda
unit: sectors
first-lba: 34
last-lba: 245759966
/dev/sda1 : start= 2048, size= 1083392, type=DE94BBA4-06D1-4D40-A16A-BFD50179D6AC, uuid=4CC1E3E3-8352-45A0-96AA-9F072E2549F7, name="Basic data partition", attrs="RequiredPartition"
/dev/sda2 : start= 1085440, size= 202752, type=C12A7328-F81F-11D2-BA4B-00A0C93EC93B, uuid=E9037FBB-7056-4139-AE72-C7414CACC1C3, name="EFI system partition"
/dev/sda3 : start= 1288192, size= 32768, type=E3C9E316-0B5C-4DB8-817D-F92DF00215AE, uuid=26BC2AE0-6F79-4D6C-BFA4-058A28A64D9A, name="Microsoft reserved partition"
/dev/sda4 : start= 1320960, size= 244436992, type=EBD0A0A2-B9E5-4433-87C0-68B6B72699C7, uuid=EC783155-21D1-4128-994D-09D41031763D, name="Basic data partition"
d1.minimum.partitions
/dev/sda1 : start= 2048, size= 1083392, type=DE94BBA4-06D1-4D40-A16A-BFD50179D6AC, uuid=4CC1E3E3-8352-45A0-96AA-9F072E2549F7, name="Basic data partition", attrs="RequiredPartition"
/dev/sda2 : start= 1085440, size= 202752, type=C12A7328-F81F-11D2-BA4B-00A0C93EC93B, uuid=E9037FBB-7056-4139-AE72-C7414CACC1C3, name="EFI system partition"
/dev/sda3 : start= 1288192, size= 32768, type=E3C9E316-0B5C-4DB8-817D-F92DF00215AE, uuid=26BC2AE0-6F79-4D6C-BFA4-058A28A64D9A, name="Microsoft reserved partition"
/dev/sda4 : start= 1320960, size= 70536514, type=EBD0A0A2-B9E5-4433-87C0-68B6B72699C7, uuid=EC783155-21D1-4128-994D-09D41031763D, name="Basic data partition"
d1.fixed_sized_partitions
:2:3:1:1:2:3