Surface Pro 7



  • Hello everybody,

    i’m new in this forum and i’m searching for topics about “Surface Pro 7”.
    My Problem is, that i can’t perform Quick Registration.
    I’m booting IPXE and entering the FOG-Menu, after selecting “Quick Registration…”, the process does’t ending successful.
    Here Photos with Boot Messages and Errors

    Is it possible to use FOG for imageing an Surface?

    Many Thanks in advanced for useful feedback and best Regards,
    Ralf



  • @george1421 said in Surface Pro 7:

    @FOG-Summacom First lets get the FOS Linux kernel information. Second if needed there is an off-line method to update the kernel.

    Hello George,

    again, many thanks for your support.
    I have entered the proxy data in the section Proxy Settings.
    After some chances into our Firwall, know I can see the Kernel Updates. ^^
    Before-Kernel-Switch.jpg

    On next I klick on “Kernel - 5.6.18” and see following Screen:
    After-Kernel-Switch.jpg

    I don’t know if I have to install the latest version now.
    Is it possible to do an online update via the backend of the software?

    The test Surface is at this time no longer in the company.
    I will do another test as soon as possible.

    Best Regards and an fine Weekend,
    Ralf


  • Moderator

    @FOG-Summacom First lets get the FOS Linux kernel information. Second if needed there is an off-line method to update the kernel.



  • @george1421 said in Surface Pro 7:

    Understand until we get the kernel updated the network adapter won’t work.

    You can “test” the updated kernel from the FOG Configuration -> Kernel Update menu. Version 5.6.18 of the kernel is the latest, but was just released this week. There may be a few bugs in it (should not be but its just so new to say for sure). You can try that kernel it has the latest linux drivers installed.

    The Problem is, that the FOG server is not connected to the Internet and that is why I cannot see or use any other kernel.
    Maybe the Proxy config is the key…

    I asked my colleagues and Linux administrator to help me.

    Best Regards,
    Ralf


  • Moderator

    @FOG-Summacom Ok those network drivers should be in the linux kernel as of 4.11.x. Since you have an older version of FOG I want you to do the following.

    On the FOG Host server change to this directory. cd /var/www/html/fog/service/ipxe once in that directory issue this command: file bzImage it will respond with something that looks like this “bzImage: Linux kernel x86 boot executable bzImage, version 4.19.48” This means the FOS Linux kernel is version 4.19.48. As long as your FOS Linux kernel is greater than 4.11.2 the network drivers should work. You can always update to the latest version of the FOS Linux kernel in the 4.19 line by using the kernel update tool under the FOG configuration page on the web ui.



  • @george1421

    Thanks again for your Feedback.
    For Point 1b) the Hardwareinfo for Networkdevice called “VID_045E&PID_07C6”.
    Hardware-ID-Eth.jpg

    May be, i test the actual kernel… I’m not sure about my know how about this…

    Best wishes,
    Ralf


  • Moderator

    @FOG-Summacom

    1a) Version 1.5.5 is a bit old, but still should work.
    1b) For the hardware ID go into the device manager and then right click on the network adapter to call up the properties. I need to know the info in the red box.
    dev_manager.png

    1. The dirty bit is still set if you use the shutdown command line command it should work. There is one other trick. If you pick reboot then during a reboot you pxe boot into an image capture that should close everything on the hard drive properly. Its also possible that the surface pro is doing something unexpected, but the reboot to pxe boot trick should work.

    Understand until we get the kernel updated the network adapter won’t work.

    You can “test” the updated kernel from the FOG Configuration -> Kernel Update menu. Version 5.6.18 of the kernel is the latest, but was just released this week. There may be a few bugs in it (should not be but its just so new to say for sure). You can try that kernel it has the latest linux drivers installed.



  • Hello George,

    many thanks for your Feedback.

    Now I’ve looking at ours FOG Version: “DefaultMember FOG Version: (1.5.5)”.
    Used network adapter is from Microsoft-Dockingstation. I can’t see where the excact type is.

    In the Link below to photo album are more screens and photos, hope you can see any more helpful data…

    More Screens from the BIOS-Settings and from the Ethernet into Windows 10

    What do you mean excact with “… look at the hardware ID for the network adapter”?

    I’ve disable fast startup and use shutdown command…
    I start again with pxe, but the same problem occurs after FOG-Menu starts and I chosse “Quick…” (see Photos in photo album).

    I’ve make an driver update on Windows 10 for ethernet successfully. But it’s does’nt help.

    Best regards,
    Ralf


  • Moderator

    Well FOG rejects all Microsoft stuff.

    Just kidding, you have 2 issues here.

    1. Depending on the version of FOG you are using it may not have the drivers for the latest firmware. So lets start with the version of FOG you are using and then from a running windows computer, look at the hardware ID for the network adapter. Please provide the vendor and device ID of the network adapter. Also if you could tell me if the network adapter is a usb-c dongle or regular ethernet port connected to the surface’s dock.

    2. When you shut down the reference image computer you did not power it off correctly. What you have is a dirty power off of windows. (google: “windows dirty bit” to understand). So you should either have a) sysprep power off the computer, b) from a command prompt issue a shutdown -s -t 0 command, c) disable windows fast startup and then power off the computer by the start button to ensure the disk is closed properly. They are defined in the order of preference.


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