SOLVED Dell Latitude 5510 No network interface found! Kernel might not have the correct driver!

[george1421]

@asbenavides I forgot to mention that you will still get the error but debug mode will give us a chance to try to understand why its not working.

Intel Wireless-AC 9462 [8086:02f0] first available in linux kernel 5.0
Intel Ethernet Connection (10) I219-LM [8086:0d4e] first available in linux kernel 5.5

So in short the version of bzImage supplied with the current release of FOG does not support the built in ethernet adapter.

I have a one off kernel for FOG that is 5.5.3 that you can try: https://drive.google.com/file/d/1thopskSYJd7ueDQeFg_VT4eeNcrNHvIx/view?usp=sharing

Download that file to /var/www/html/fog/service/ipxe directory on the FOG server. Make sure the case of the file name is kept intact it should be called bzImage553

Then go into the host definition for this Latitude 5510 and set the Host Kernel parameter to bzImage553. Now pxe boot the computer into imaging. Understand what we are doing right now is only testing to see if this one-off kernel works for this system.

[asbenavides]

@george1421

this is what im getting disregard the previous reply.

1. lo: <loopback.up.lower_up> mtu65536 qdisc noqueue qlen 1000
   link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00
   inet 127.0.0.1/8 scope host to lo
   valid_lft forever preferred_lft forever

2. I get
   00:14.3 Network Controller [0280]: Intel Corporation Device [8086:02f0]
   00:1f.6 Ethernet Controller [0200]: Interl Corporation Ethernet Connection (10) I219-LM [8086:0d4e}

[asbenavides]

@george1421 tried that debug checkout box but I still get the same error. “No network interface found” and i’ve check to see if the ethernet port has connectivity and it does has and any other pc does work fine in the same port.

[asbenavides]

@george1421 the model is this one https://www.dell.com/en-us/work/shop/cty/pdp/spd/latitude-15-5510-laptop/ss012l551015us.

[george1421]

@asbenavides said in Dell Latitude 5510 No network interface found! Kernel might not have the correct driver!:

i was using the onboard network adapter and it didnt work

I’m curious to why the onboard adapter to why that didn’t work. I might understand about the USB-C nic not working. On the Dells you need to go into the firmware (if uefi) and enable the uefi network stack on the network adapter page to enable pxe booting. In the case of a usb-c network adapter I can tell you the WD-15 and WD-19 docks support pxe booting with FOG. I believe the Dell usb-c to ethernet dongle also works with FOG.

Just to be clear this is the model computer we are talking about? https://www.dell.com/aw/business/p/precision-m5510-workstation/pd

[asbenavides]

@Sebastian-Roth i dont have trouble with any other machines only this ones every other machine works fine.

[asbenavides]

@george1421 ill try that tomorrow at work and i was using the onboard network adapter and it didnt work, but i used a usb c network adapter and it did work. The laptop is a Dell Latitude 5510 its a brand new laptop and i have a few that are going to come in later during the month.

[george1421]

This is a strange situation. If that is the 5510 Precision workstation it should be a similar platform to the 3510 laptops we have. If so those laptops are 3-4 years old, the FOS Linux kernel for FOG 1.5.9 should have the proper driver in it.

What I want you to do is setup a new deploy task, but before you hit the schedule button tick the debug checkbox, then schedule the task.

PXE boot the target computer and after a few screens of text that you need to clear with the enter key you will be dropped to the FOS Linux command prompt on the target computer. At the FOS Linux command prompt key in the following commands, please take a clear picture of the results and post them here.

1. ip addr show
2. lspci -nn |grep -i net

The last question is, are you using the onboard network adapter to pxe boot or a usb based network adapter?

[Sebastian Roth]

@asbenavides Do other machines on that exact same network port PXE boot just fine?