UNSOLVED Unable to locate image store

  • I’ve captured several images without issue but my last capture failed when attempting to deploy. I get an error “Unable to locate image store (/bin/fog.download)”

    My Fog Server is on a Unix box, and I’m not savvy with Unix, I’m also not familiar with using the terminal.

    I’m not able to cancel the tasks that are attached to this failed image.

    I also cannot delete my images as I get “error invalid Login”

    I’ve attached a couple of images displaying these errors.

    ![0_1547843045953_IMG_1307.jpg](Uploading 100%)
    ![0_1547843080267_IMG_1314.jpg](Uploading 100%)

  • Moderator

  • @Sebastian-Roth Hello again, I need to run to a doctor appointment. It appears the browser change solved the deleting images issue, but I ran the password FTP command from a Windows machine and it failed. I will need to look at this further tomorrow and I can also send images then. Thank you!

  • Moderator

    @MoonDancer said in Unable to locate image store:

    error invalid Login

    Can you post a picture of that error? Have you ever logged in (or more important changed the password) of the Linux system account called fog?

    Please run grep -A1 -e FTP_PASS -e password /var/www/html/fog/lib/fog/config.class.php /opt/fog/.fogsettings on your FOG server console. It should print a password three times. Don’t post that here, just check if they all match up.

    If they do then see if the password really works. Go to another machine within your network (Windows client will do), open a command prompt and try to connect to your server via FTP using that password (I know it’s quite long!):

    C:\Windows\System32> ftp
    Connected to
    220 (vsFTPd 3.0.3)
    Name ( fog
    331 Please specify the password.
    230 Login successful.
    Remote system type is UNIX.
    Using binary mode to transfer files.
    ftp> quit
    221 Goodbye.

    I’m wondering if a FOG update would resolve my issues.

    Yes it actually might solve your issue. But as we don’t really know what’s exactly wrong it’s just like shooting in darkness. Might help but could cause other issues as well. Let’s see what you get from the stuff posted above and in the other thread and take it from there.

  • @Sebastian-Roth I could try capturing an image with a different image name, but I’m running out of systems, as this tasking issue is locking up those computer hosts. If I could cancel those tasks I could free up four computers.

  • @Sebastian-Roth I am able to deploy images that I’ve used in the past, I’m only having issues with this one image. I’m not able to recapture this image because I’m getting an error when attempting to delete it, "“error invalid Login”, which I don’t understand. As you know from my other post, I’m having issues with deleting my tasks.

    I’m willing to dive in, but it’s going to be a slow process unfortunately, as I’m one tech handling a whole campus. At this point, I would like to figure out the issues at hand, and with some clear guidance I’m sure I can walk through the necessary steps to do so. I’m not illiterate, I’ve been in IT for over 20 years, just not familiar with these areas.

    I’m wondering if a FOG update would resolve my issues, and is that as simple as running the installer, or is there any concerns with loosing things, or affecting my FOG console setup? My current version is not that old, it was installed within this past year.

    Again, I appreciate your support and patience, where necessary!

    Imur Images:

  • Moderator

    @MoonDancer Image upload seems to be broken, please upload to imur or some other pic sharing service and post links here.

    Is it just one image showing the “Unable to locate image store” error? Have you tried all the other images? Can you re-capture that one image that is broken?

    My Fog Server is on a Unix box, and I’m not savvy with Unix, I’m also not familiar with using the terminal.

    I am afraid you need to get your hands dirty and dive into it. There is no way around if you want to solve those issues. Start reading about Linux terminal commands and best to setup a system (virtual machine) to play with so you don’t break you FOG server too often.